Job Description
Support through Chat.
• Respond to customer complaints in a professional manner.
• Attempt to resolve complaints successfully in accordance with established guidelines.
• Coordinate with the co-workers, lead persons and other departments as appropriate
• Actively listen to the customer, and show empathy and patience
• Ability to build rapport with the customer.
• Ability to overcome objections and ask for the business.
Key Skills:
• Preferred candidates with understanding on eCommerce websites.
• Knowledge of mobile / computing products.
• Should possess effective written communication skills and comprehension skills.
• Ability to work in a fast-paced hectic, changing environment
• Ability to organize and follow up multiple tasks/details with accuracy and timeliness
• Excellent Typing Speed: (At least 30 wpm).
• Excellent interpersonal, intrapersonal skills, team player.
Eligibility Criteria:
• Undergraduate & above (No backlogs & Not pursuing any regular studies).
• 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
• Minimum understanding of Customer Service.
• Immediate joiners are preferred.
• Willing to work in Night Shifts/ Late Night Shifts.
• Willing to work from office
Work Location: Hyderabad
Interested Candidates can call the below number:
Shiva Krishna
70+34+60+2
shivakrishna.oddi@intouchcx.com
• Respond to customer complaints in a professional manner.
• Attempt to resolve complaints successfully in accordance with established guidelines.
• Coordinate with the co-workers, lead persons and other departments as appropriate
• Actively listen to the customer, and show empathy and patience
• Ability to build rapport with the customer.
• Ability to overcome objections and ask for the business.
Key Skills:
• Preferred candidates with understanding on eCommerce websites.
• Knowledge of mobile / computing products.
• Should possess effective written communication skills and comprehension skills.
• Ability to work in a fast-paced hectic, changing environment
• Ability to organize and follow up multiple tasks/details with accuracy and timeliness
• Excellent Typing Speed: (At least 30 wpm).
• Excellent interpersonal, intrapersonal skills, team player.
Eligibility Criteria:
• Undergraduate & above (No backlogs & Not pursuing any regular studies).
• 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
• Minimum understanding of Customer Service.
• Immediate joiners are preferred.
• Willing to work in Night Shifts/ Late Night Shifts.
• Willing to work from office
Work Location: Hyderabad
Interested Candidates can call the below number:
Shiva Krishna
70+34+60+2
shivakrishna.oddi@intouchcx.com
💡 Quick Summary
Seeking a career-building opportunity? The International Chat Process position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
