Job Description
Salary
₹3,50,000 - ₹7,00,000 a year
Job type
Full-time
Regular / Permanent
Shift and schedule
Weekend availability
Day shift
Qualifications
Bachelor's (Preferred)
English (Preferred)
Customer service (Preferred)
Total work (Preferred)
Full Job Description
Job Responsibilities:
· Establish long-lasting, trusting connections by communicating professionally with the clients.
· Responding promptly to customer inquiries, complaints& communicating with customers through various channels. Provide accurate, valid, and complete information by using the right methods/ tools within the timeframes.
o Create Case log for customer’s enquiries / complaints
o Determine cause of the problem
o Explain best solution to solve the problem
o Expedite correction or adjustment
o Follow up to ensure resolution.
· Proactive customer outreach and may include offering support before customers ask for help.
· Escalate complaints to the appropriate internal teams.
o Communicate supply issues to partners and help to drive alternative customer solutions.
o Maintain a consistent, professional, and effective communication process with internal business partners.
· Proficient in SAP, read &decipher purchase orders and able to create order fulfillment report based on credit approval and quality approved stock.
o Overseeing daily order fulfillment activities
o Tracking important metrics is the key to fulfillment process improvement.
o Gather and analyse data to identify issues in order fulfillment.
o Working alongside 3PLs to optimize warehouse and fulfillment operations
o Able to manage multiple stock reports for order fulfillment.
o Tracking inventory levels to prevent stock-outs and/or deadstock
o Providing data-backed and actionable updates to senior management to improve order fulfillment
· Coordinate with quality team to get approved stock for dispatches.
· Coordinate with planning team for inventory availability to fulfill the orders.
· Incase of non-availability of inventory then information is shared with respective partners& customer.
· Handling order cancellations, product returns, or exchanges
· Coordinate with logistics team for deliveries to customer and follow through with products reaching their final destination.
· Monitor and follow up on pending orders, backlog status
· Ensure effective collaboration with sales,planning, order management, logistics &warehouse departments to enable optimization of order fulfillment and meeting OTIF.
Job Requirements:
· Bachelor’s degree
· Proficient in Ms Office applications, SAP &inventory management systems
· Independent, good interpersonal and business-level communication skills (oral and written)
· Attentive, multitasking capabilities, detail-oriented
· Proven track record of analytical, interpersonal, leadership, and project management skills
· Eager to learn and come with solutions for the problem.
Job Types: Full-time, Regular / Permanent
Salary: ₹350,000.00 - ₹700,000.00 per year
Schedule:
Day shift
Weekend availability
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
English (Preferred)
Hiring Insights
Hiring 1 candidate for this role
Job activity
Posted 1 day ago
₹3,50,000 - ₹7,00,000 a year
Job type
Full-time
Regular / Permanent
Shift and schedule
Weekend availability
Day shift
Qualifications
Bachelor's (Preferred)
English (Preferred)
Customer service (Preferred)
Total work (Preferred)
Full Job Description
Job Responsibilities:
· Establish long-lasting, trusting connections by communicating professionally with the clients.
· Responding promptly to customer inquiries, complaints& communicating with customers through various channels. Provide accurate, valid, and complete information by using the right methods/ tools within the timeframes.
o Create Case log for customer’s enquiries / complaints
o Determine cause of the problem
o Explain best solution to solve the problem
o Expedite correction or adjustment
o Follow up to ensure resolution.
· Proactive customer outreach and may include offering support before customers ask for help.
· Escalate complaints to the appropriate internal teams.
o Communicate supply issues to partners and help to drive alternative customer solutions.
o Maintain a consistent, professional, and effective communication process with internal business partners.
· Proficient in SAP, read &decipher purchase orders and able to create order fulfillment report based on credit approval and quality approved stock.
o Overseeing daily order fulfillment activities
o Tracking important metrics is the key to fulfillment process improvement.
o Gather and analyse data to identify issues in order fulfillment.
o Working alongside 3PLs to optimize warehouse and fulfillment operations
o Able to manage multiple stock reports for order fulfillment.
o Tracking inventory levels to prevent stock-outs and/or deadstock
o Providing data-backed and actionable updates to senior management to improve order fulfillment
· Coordinate with quality team to get approved stock for dispatches.
· Coordinate with planning team for inventory availability to fulfill the orders.
· Incase of non-availability of inventory then information is shared with respective partners& customer.
· Handling order cancellations, product returns, or exchanges
· Coordinate with logistics team for deliveries to customer and follow through with products reaching their final destination.
· Monitor and follow up on pending orders, backlog status
· Ensure effective collaboration with sales,planning, order management, logistics &warehouse departments to enable optimization of order fulfillment and meeting OTIF.
Job Requirements:
· Bachelor’s degree
· Proficient in Ms Office applications, SAP &inventory management systems
· Independent, good interpersonal and business-level communication skills (oral and written)
· Attentive, multitasking capabilities, detail-oriented
· Proven track record of analytical, interpersonal, leadership, and project management skills
· Eager to learn and come with solutions for the problem.
Job Types: Full-time, Regular / Permanent
Salary: ₹350,000.00 - ₹700,000.00 per year
Schedule:
Day shift
Weekend availability
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Customer service (Preferred)
total work (Preferred)
Language:
English (Preferred)
Hiring Insights
Hiring 1 candidate for this role
Job activity
Posted 1 day ago
💡 Quick Summary
Seeking a career-building opportunity? The International Customer Care Executive position is now open for candidates interested in the MIS Executive sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
