International Customer Service

One Source Atreus (OSA) has established itself as a renowned name in the HR realm by providing wide range of recruitment and selection services to diverse companies.

The Role

Your Responsibilities will include:

• Handling inbound calls and emails in a professional manner.

• Resolving customer inquiries and requests and ensuring strong customer satisfaction.

• Working with various internal teams to ensure prompt and accurate order processing and delivery.

• Escalating customer feedback as required.

• Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

• Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

• Ensuring the correctness of customer data and manage any data cleansing activities.

• Continually testing and refining campaigns to gain insight and maximize usage and uptake.

• Providing support on any requests or issues pertaining to CRM.

Ideal Profile

Skills Required:

• You have at least 1 year experience within a CRM Manager, Customer Service or Tele sales role, ideally within the telecommunications industry.

• You are a strong networker & relationship builder

• You pay strong attention to detail and deliver work that is of a high standard

• You are adaptable and thrive in changing environments

What's on Offer?

• Attractive Salary & Benefits

• Leadership Role

• Opportunity to make a positive impact