Job Description
International Non-Voice Process
Location: Airoli, Navi Mumbai
Shift Timings: US Rotational Shifts
Week Offs: 2 Week Offs
Salary Package: Upto 26,000/- IN HAND
Benefits:
- UNCAPPED INCENTIVES
- NO TARGET NO SALES
- TRANSPORTATION PROVIDED
- FREE FOOD PROVIDED
Job Responsibilities:
Handle inbound customer queries through live chat in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer concerns, complaints, or requests efficiently.
Escalate complex or unresolved issues to appropriate teams.
Manage multiple chat conversations simultaneously.
Prioritize tasks to ensure prompt response and follow-up.
Maintain up-to-date knowledge of company products, services, promotions, and policies.
Meet performance targets (response time, resolution rate, CSAT, etc.).
Stay updated on industry best practices and customer service trends.
Key Requirements:
- Freshers must have their graduation mark sheet
- Minimum 6 months of relevant experience in the International Chat Process or Customer Support role.
- Excellent communication skills (verbal and written) with a strong command of English.
- Previous BPO, ex-comms, or international experience is preferred.
Interview Process:
HR Round: Initial screening and discussion of the role and benefits.
Ops Interview: Assessing your process knowledge and ability to handle customers.
Contact HR - Toral - ++1-XXXXXXXXXX
Job Types: Full-time, Permanent, Fresher
Pay: From ₹26,000.00 per month
Benefits:
Food provided
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Monday to Friday
Night shift
Rotational shift
US shift
Supplemental Pay:
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
International Chat : 1 year (Preferred)
Shift availability:
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
Location: Airoli, Navi Mumbai
Shift Timings: US Rotational Shifts
Week Offs: 2 Week Offs
Salary Package: Upto 26,000/- IN HAND
Benefits:
- UNCAPPED INCENTIVES
- NO TARGET NO SALES
- TRANSPORTATION PROVIDED
- FREE FOOD PROVIDED
Job Responsibilities:
Handle inbound customer queries through live chat in a timely and professional manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer concerns, complaints, or requests efficiently.
Escalate complex or unresolved issues to appropriate teams.
Manage multiple chat conversations simultaneously.
Prioritize tasks to ensure prompt response and follow-up.
Maintain up-to-date knowledge of company products, services, promotions, and policies.
Meet performance targets (response time, resolution rate, CSAT, etc.).
Stay updated on industry best practices and customer service trends.
Key Requirements:
- Freshers must have their graduation mark sheet
- Minimum 6 months of relevant experience in the International Chat Process or Customer Support role.
- Excellent communication skills (verbal and written) with a strong command of English.
- Previous BPO, ex-comms, or international experience is preferred.
Interview Process:
HR Round: Initial screening and discussion of the role and benefits.
Ops Interview: Assessing your process knowledge and ability to handle customers.
Contact HR - Toral - ++1-XXXXXXXXXX
Job Types: Full-time, Permanent, Fresher
Pay: From ₹26,000.00 per month
Benefits:
Food provided
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:
Monday to Friday
Night shift
Rotational shift
US shift
Supplemental Pay:
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
International Chat : 1 year (Preferred)
Shift availability:
Night Shift (Preferred)
Overnight Shift (Preferred)
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The International Non Voice position is now open for candidates interested in the International Call Center Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.
