Greetings from IntouchCX !We are currently Hiring for Customer Service International Blended Process | Customer Service AssociateContact HR Saranya 9620689061//[email protected]

The role of the Customer Service Associate (CSA) - Semi Voice

Troubleshoot customers’ application issues via email, telephone,

remote access, and diagnostics.

● Collaborate with customers and advise about technical issues. Answer questions regarding

issues, and make recommendations.

● Assemble, install and troubleshoot computer hardware, laptops, and notebooks..

● Install, maintain, and troubleshoot operating systems, and computer applications.

● Troubleshoot network and connection issues related to internet, Intra-Net & VPN.

● Manage customer expectations regarding estimated response times

● Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹28,000.00 per month

Benefits:
• Food provided
• Health insurance
• Provident Fund

Schedule:
• Night shift
• Rotational shift

Supplemental Pay:
• Performance bonus