Job Description
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Ekta Consultant
Hiring for Call Center/BPO Jobs All Over Mumbai
Ekta Consultant • Mumbai, Maharashtra • via Freshersworld.com
10 days ago
₹13K–₹35K a month
Full–time
Apply on Freshersworld.com
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Key Responsibilities: 1. Handling Customer Interactions: Manage a high volume of inbound or outbound calls, emails, or live chats in a timely and professional manner. Understand customer issues, provide accurate information, and resolve queries effectively. Route calls or escalate issues to the appropriate department when necessary. Provide guidance regarding products, services, billing, returns, or order status depending on the business domain. 2. Sales and Upselling: Reach out to potential customers to introduce or sell products and services (outbound process). Identify customer needs and promote relevant offerings. Meet or exceed monthly sales and upselling targets set by the management. 3. Technical Support: Assist customers in troubleshooting technical issues related to software, internet, or devices. Guide customers step-by-step via call, email, or screen-sharing tools. Log incidents and follow up until complete resolution. 4. Data Entry and CRM Management: Update customer information accurately in CRM (Customer Relationship Management) systems after every call. Log call details, feedback, and outcomes using internal tools and databases. Maintain confidentiality of sensitive customer data in compliance with company policy. 5. Customer Satisfaction and Relationship Management: Aim for first-call resolution to ensure customer satisfaction. Maintain a polite and empathetic tone during interactions, especially with upset or confused callers. Follow up on unresolved calls to ensure issues are resolved promptly.More information about this Hiring for Call Center/BPO Jobs All Over Mumbai JobPlease go through the below FAQs to get all answers related to the given Hiring for Call Center/BPO Jobs All Over Mumbai jobWhat are the job requirements to apply for this Hiring for Call Center/BPO Jobs All Over Mumbai job position? Ans: A candidate must have a minimum of fresher as an Hiring for Call Center/BPO Jobs All Over Mumbai What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE), 10th Pass (SSC) What are the salary requirements for this job? Ans: The salary range is between 13000 and 35000 Monthly. The Salary will depend on the interview. This Hiring for Call Center/BPO Jobs All Over Mumbai is a Full Time in Mumbai, Navi Mumbai. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Hiring for Call Center/BPO Jobs All Over Mumbai is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Hiring for Call Center/BPO Jobs All Over Mumbai position? Ans: There are immediate 1 job openings for Hiring for Call Center/BPO Jobs All Over Mumbai in our Organisation.
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Hindustan Recruitment
International Voice Porcess (BPO)
Hindustan Recruitment • Mira Bhayandar, Maharashtra • via Expertia AI
₹18K–₹25K a month
Full–time
Apply directly on Expertia AI
Job description
Company Overview
Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a prominent provider of professional recruitment services across India. Specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring, our team of experts collaborates closely with clients to meet their staffing needs effectively. With a network of professionals nationwide, we are committed to delivering top-notch recruitment solutions.
Job Overview
We are seeking enthusiastic individuals for the role of International Voice Process BPO in our Mumbai, Bhayandar office. This is a full-time position ideal for freshers who possess strong communication and customer service skills. Join our dynamic team to kick-start your career in an engaging environment dedicated to excellence and professional growth.
Qualifications and Skills
• Fluency in English (Mandatory skill) to effectively communicate with international clients and customers.
• Customer Service (Mandatory skill) experience to address customer inquiries and provide seamless service.
• Excellent Communication Skills (Mandatory skill) to convey information clearly and effectively to a diverse audience.
• Problem-Solving abilities to address and resolve customer issues efficiently and satisfactorily.
• Ability to Multitask and manage multiple customer interactions and tasks simultaneously in a busy environment.
• Cultural Awareness to respect and understand different cultural perspectives and nuances in communication.
• Sales Skills to identify customer needs and offer suitable services or products to meet those needs effectively.
• Technical Proficiency to handle various software and tools essential for managing customer queries and information.
Roles and Responsibilities
• Handle inbound and outbound international calls efficiently while maintaining high customer service standards.
• Listen to customer queries and concerns, providing accurate information and resolutions promptly.
• Collaborate with team members and management to ensure consistent service delivery across time zones.
• Maintain up-to-date records of all customer interactions and transactions in the CRM system.
• Identify emerging customer issues and communicate these to relevant department heads for resolution.
• Meet daily, weekly, and monthly performance targets and service goals set by the management team.
• Adhere to company policies and procedures, ensuring compliance with industry best practices.
• Participate in continuous training and skill development programs to enhance service delivery and personal growth.
Ekta Consultant
Hiring for Call Center/BPO Jobs All Over Mumbai
Ekta Consultant • Mumbai, Maharashtra • via Freshersworld.com
10 days ago
₹13K–₹35K a month
Full–time
Apply on Freshersworld.com
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Key Responsibilities: 1. Handling Customer Interactions: Manage a high volume of inbound or outbound calls, emails, or live chats in a timely and professional manner. Understand customer issues, provide accurate information, and resolve queries effectively. Route calls or escalate issues to the appropriate department when necessary. Provide guidance regarding products, services, billing, returns, or order status depending on the business domain. 2. Sales and Upselling: Reach out to potential customers to introduce or sell products and services (outbound process). Identify customer needs and promote relevant offerings. Meet or exceed monthly sales and upselling targets set by the management. 3. Technical Support: Assist customers in troubleshooting technical issues related to software, internet, or devices. Guide customers step-by-step via call, email, or screen-sharing tools. Log incidents and follow up until complete resolution. 4. Data Entry and CRM Management: Update customer information accurately in CRM (Customer Relationship Management) systems after every call. Log call details, feedback, and outcomes using internal tools and databases. Maintain confidentiality of sensitive customer data in compliance with company policy. 5. Customer Satisfaction and Relationship Management: Aim for first-call resolution to ensure customer satisfaction. Maintain a polite and empathetic tone during interactions, especially with upset or confused callers. Follow up on unresolved calls to ensure issues are resolved promptly.More information about this Hiring for Call Center/BPO Jobs All Over Mumbai JobPlease go through the below FAQs to get all answers related to the given Hiring for Call Center/BPO Jobs All Over Mumbai jobWhat are the job requirements to apply for this Hiring for Call Center/BPO Jobs All Over Mumbai job position? Ans: A candidate must have a minimum of fresher as an Hiring for Call Center/BPO Jobs All Over Mumbai What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE), 10th Pass (SSC) What are the salary requirements for this job? Ans: The salary range is between 13000 and 35000 Monthly. The Salary will depend on the interview. This Hiring for Call Center/BPO Jobs All Over Mumbai is a Full Time in Mumbai, Navi Mumbai. What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Hiring for Call Center/BPO Jobs All Over Mumbai is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Hiring for Call Center/BPO Jobs All Over Mumbai position? Ans: There are immediate 1 job openings for Hiring for Call Center/BPO Jobs All Over Mumbai in our Organisation.
Report this listing
More jobs at Ekta Consultant
See web results for Ekta Consultant
Hindustan Recruitment
International Voice Porcess (BPO)
Hindustan Recruitment • Mira Bhayandar, Maharashtra • via Expertia AI
₹18K–₹25K a month
Full–time
Apply directly on Expertia AI
Job description
Company Overview
Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a prominent provider of professional recruitment services across India. Specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring, our team of experts collaborates closely with clients to meet their staffing needs effectively. With a network of professionals nationwide, we are committed to delivering top-notch recruitment solutions.
Job Overview
We are seeking enthusiastic individuals for the role of International Voice Process BPO in our Mumbai, Bhayandar office. This is a full-time position ideal for freshers who possess strong communication and customer service skills. Join our dynamic team to kick-start your career in an engaging environment dedicated to excellence and professional growth.
Qualifications and Skills
• Fluency in English (Mandatory skill) to effectively communicate with international clients and customers.
• Customer Service (Mandatory skill) experience to address customer inquiries and provide seamless service.
• Excellent Communication Skills (Mandatory skill) to convey information clearly and effectively to a diverse audience.
• Problem-Solving abilities to address and resolve customer issues efficiently and satisfactorily.
• Ability to Multitask and manage multiple customer interactions and tasks simultaneously in a busy environment.
• Cultural Awareness to respect and understand different cultural perspectives and nuances in communication.
• Sales Skills to identify customer needs and offer suitable services or products to meet those needs effectively.
• Technical Proficiency to handle various software and tools essential for managing customer queries and information.
Roles and Responsibilities
• Handle inbound and outbound international calls efficiently while maintaining high customer service standards.
• Listen to customer queries and concerns, providing accurate information and resolutions promptly.
• Collaborate with team members and management to ensure consistent service delivery across time zones.
• Maintain up-to-date records of all customer interactions and transactions in the CRM system.
• Identify emerging customer issues and communicate these to relevant department heads for resolution.
• Meet daily, weekly, and monthly performance targets and service goals set by the management team.
• Adhere to company policies and procedures, ensuring compliance with industry best practices.
• Participate in continuous training and skill development programs to enhance service delivery and personal growth.
💡 Quick Summary
Seeking a career-building opportunity? The International Voice Porcess (BPO) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.