Job Description
You will be responsible for the following tasks:
- Handling US-based customer calls (outbound)
- Resolving requirements and providing accurate information
- Maintaining call quality, compliance, and documentation
- Meeting performance metrics such as AHT, CSAT, etc.
You are required to have:
- 1+ years of experience in US voice process (support/sales)
- Excellent English speaking and writing skills with a neutral accent
- Good problem-solving skills and CRM knowledge
- Comfortable working night shifts and rotational offs
- Experience in the US healthcare, telecom, or banking domain
- Upselling skills
- Bachelor's degree preferred,
- Handling US-based customer calls (outbound)
- Resolving requirements and providing accurate information
- Maintaining call quality, compliance, and documentation
- Meeting performance metrics such as AHT, CSAT, etc.
You are required to have:
- 1+ years of experience in US voice process (support/sales)
- Excellent English speaking and writing skills with a neutral accent
- Good problem-solving skills and CRM knowledge
- Comfortable working night shifts and rotational offs
- Experience in the US healthcare, telecom, or banking domain
- Upselling skills
- Bachelor's degree preferred,
💡 Quick Summary
Seeking a career-building opportunity? The International Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Kerala offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
