Job Description
Opening for Quality Analyst ( Voice & Chat) International/Banking Process- Reputed BPO- Pune
Location: Pune
Job Role: Quality Analyst ( Voice & Chat)
Experience- 2+ years ( 1 Years as QA in Voice Operations)
CTC- 6 L
Educational Qualification – Any Graduate
Shift- Flexible
Notice period- Immediate/30 Days Preferably
Job Description
Job Description
• Audit the number of cases as mandated by the client and track performance
• Review calls/completed cases for adherence to internal/regulatory guidelines
• Record feedback on Agents & his/her areas of improvements
• Bring in necessary changes to the process and constant updating of core process
• Attend calibrations sessions both internal and with the clients
Skills-
• Good communication skills • Attention to details
• Computer Savvy - MS office & Internet
• Good comprehension skills
• Willingness to work in shifts
• Analytical Thinking & skills
• Knowledge of sampling methodology
• Knowledge of QC tools
Location: Pune
Job Role: Quality Analyst ( Voice & Chat)
Experience- 2+ years ( 1 Years as QA in Voice Operations)
CTC- 6 L
Educational Qualification – Any Graduate
Shift- Flexible
Notice period- Immediate/30 Days Preferably
Job Description
Job Description
• Audit the number of cases as mandated by the client and track performance
• Review calls/completed cases for adherence to internal/regulatory guidelines
• Record feedback on Agents & his/her areas of improvements
• Bring in necessary changes to the process and constant updating of core process
• Attend calibrations sessions both internal and with the clients
Skills-
• Good communication skills • Attention to details
• Computer Savvy - MS office & Internet
• Good comprehension skills
• Willingness to work in shifts
• Analytical Thinking & skills
• Knowledge of sampling methodology
• Knowledge of QC tools
💡 Quick Summary
Seeking a career-building opportunity? The International Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.