Job Description
Job details
No matching job preferences
Salary
₹25,000 - ₹40,000 a month
Job type
Full-time
Fresher
Contractual / Temporary
Shift and schedule
Night shift
Rotational shift
US shift
Benefits & Perks
Commuter assistance
Benefits
Pulled from the full job description
Commuter assistance
Full Job Description
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Requirements:
Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required
Two way cab facility will be provided
Contact Chithra- 6360XXXXXX+ (chithrashree_p@trigent.com)
Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 12 months
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
Night shift
Rotational shift
US shift
Work Location: In person
Hiring Insights
Hiring 10+ candidates for this role
Job activity
Posted today
No matching job preferences
Salary
₹25,000 - ₹40,000 a month
Job type
Full-time
Fresher
Contractual / Temporary
Shift and schedule
Night shift
Rotational shift
US shift
Benefits & Perks
Commuter assistance
Benefits
Pulled from the full job description
Commuter assistance
Full Job Description
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Requirements:
Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required
Two way cab facility will be provided
Contact Chithra- 6360XXXXXX+ (chithrashree_p@trigent.com)
Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 12 months
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
Night shift
Rotational shift
US shift
Work Location: In person
Hiring Insights
Hiring 10+ candidates for this role
Job activity
Posted today
💡 Quick Summary
Seeking a career-building opportunity? The International Voice Process| Freshers can also apply position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.