Job Description
Key Responsibilities
The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs
About Us
We are a leading organization in the industry, committed to delivering high-quality services to our clients.
The successful candidate will be responsible for:
• Driving continuous improvement in transaction quality and delivery
• Managing call quality and client-related KPIs
• Evaluating the effectiveness of quality interventions
• Strengthening quality management processes
• Providing training and support to new hires
• Capturing SLA/SLO metrics and reporting on client needs
About Us
We are a leading organization in the industry, committed to delivering high-quality services to our clients.
💡 Quick Summary
Seeking a career-building opportunity? The International Voice Process Manager position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
