Job Description
Sana Search International
Graduate Fresher/Bangalore(BPO)@
Sana Search International • Bengaluru, Karnataka • via Expertia AI
₹20K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Expertia AI
Job description
International Global Captive Unit Hiring for Travel and Non Travel Voice Profile
• call @
Huge Hiring for Customer Support voice process. Require Excellent communication
No of positions: 50
Roles and Responsibilities: Graduate + fresher or exp can apply.
Job Description:
.
• Work Mode: Work from Office
• Working days: 5 days
• Preferred Candidates:
• Immediate Joiners
• Preferr...
Report this listing
IntouchCX
IntouchCX - Executive - Customer Service - International Non Voice Process - Gaming Process (0-8 yrs)
IntouchCX • Bengaluru, Karnataka • via Updazz.com
Full–time
No Degree Mentioned
Apply on Updazz.com
Apply on Jooble
Apply on Adzuna
Apply on LinkedIn
Apply on JobLeads
Apply directly on Joblum India
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
We are currently Hiring for Customer Service Associate (CSA) Non-Voice
Contact HR Sanjana 81470+1044
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Requirements
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
-Performs other duties as assigned
Critical Skills
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements
- Must successfully pass a background check
- High school diploma or equivalent required
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
Perks and Benefits
- Perks and benefits An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
Graduate Fresher/Bangalore(BPO)@
Sana Search International • Bengaluru, Karnataka • via Expertia AI
₹20K–₹30K a month
Full–time
No Degree Mentioned
Apply directly on Expertia AI
Job description
International Global Captive Unit Hiring for Travel and Non Travel Voice Profile
• call @
Huge Hiring for Customer Support voice process. Require Excellent communication
No of positions: 50
Roles and Responsibilities: Graduate + fresher or exp can apply.
Job Description:
.
• Work Mode: Work from Office
• Working days: 5 days
• Preferred Candidates:
• Immediate Joiners
• Preferr...
Report this listing
IntouchCX
IntouchCX - Executive - Customer Service - International Non Voice Process - Gaming Process (0-8 yrs)
IntouchCX • Bengaluru, Karnataka • via Updazz.com
Full–time
No Degree Mentioned
Apply on Updazz.com
Apply on Jooble
Apply on Adzuna
Apply on LinkedIn
Apply on JobLeads
Apply directly on Joblum India
Apply on Jobrapido.com
Apply on CallCenterJob.co.in
Job description
We are currently Hiring for Customer Service Associate (CSA) Non-Voice
Contact HR Sanjana 81470+1044
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Requirements
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
-Performs other duties as assigned
Critical Skills
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements
- Must successfully pass a background check
- High school diploma or equivalent required
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
Perks and Benefits
- Perks and benefits An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance
💡 Quick Summary
Seeking a career-building opportunity? The IntouchCX - Executive - Customer Service - International Non Voice position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
