Job Description
Location: Full time in-office in Niagara Region.
Why Join Us
Paid Time-offs, no waiting period
High-impact, ownership-driven role
Exposure to complex, multi-channel systems and integrations
Opportunity to improve and scale inventory and fulfillment operations
Who We Are:
For over 25 years ETI has pushed the limits of innovation to keep homes & businesses safe. Our cutting-edge DIY security camera brand, Defender, has become a household name due to next-gen technology offered at an accessible price point. With Levana, we provide parents with more than just baby monitors; we provide life-saving devices bringing peace of mind to families worldwide. Today, ETI empowers millions and sells safety solutions on our brand website, amazon and nearly all major retailers, like Costco, Walmart, Best Buy and more. Our team’s passion is the heartbeat of our success, driving us to reach new heights every single year.
Role Overview
The EDI Operations Coordinator owns the accuracy, reliability, and flow of data across ERP, EDI, inventory systems, marketplaces, and third-party logistics (3PL) partners. This is a highly hands-on role requiring end-to-end ownership of integrations, inventory visibility, and fulfillment data across retailers, Amazon, DTC, and 3PL warehouses.
The ideal candidate is technically strong, detail-driven, and comfortable independently troubleshooting ERP, EDI, inventory, and fulfillment issues without relying on IT for day-to-day resolution.
Key Responsibilities
1. ERP & Integration Ownership
Own ERP integrations end-to-end across retailers, Amazon, DTC platforms, and 3PL systems.
Configure, test, validate, and maintain integrations, ensuring data accuracy and system stability.
Troubleshoot and resolve integration failures, sync delays, and data mismatches independently.
Document integration logic, workflows, and exception-handling procedures.
2. Business Central Management
Configure, maintain, and enhance Microsoft Dynamics 365 Business Central (or similar ERP).
Manage master data including items, pricing, customers, vendors, inventory, and landed costs.
Implement changes using structured testing and change-management practices to avoid disruption to live operations.
Maintain data integrity across all connected systems.
3. EDI & Retail Connectivity
Manage and troubleshoot EDI transactions with retail partners.
Resolve failed EDI uploads, pricing discrepancies, tracking mismatches, and inventory errors.
Coordinate with EDI providers (including DiCentral, an asset) and trading partners as needed.
4. Inventory Management & Control
Own inventory accuracy across ERP, Amazon, retailer portals, DTC platforms, and 3PLs.
Perform daily inventory validation and reconciliation to prevent overselling and fulfillment issues.
Investigate inventory variances and correct root causes, including timing, system sync, or process gaps.
Ensure inventory availability is accurately reflected across all sales channels at all times.
5. 3PL Management & Fulfillment Oversight
Manage system connectivity and data flow between ERP and 3PL partners.
Ensure accurate transmission of:
Sales orders
ASNs
Inventory updates
Tracking and shipment confirmations
Reconcile 3PL inventory reports against ERP records.
Troubleshoot fulfillment exceptions, shipment delays, and data discrepancies with 3PL partners.
Support onboarding and integration of new 3PLs.
6. Amazon & Marketplace Inventory
Manage inventory synchronization between ERP and Amazon (FBA & FBM).
Ensure inbound shipments, transfers, and adjustments are handled correctly.
Enforce best practices regarding which inventory adjustments should and should not be done manually.
Monitor marketplace exceptions and resolve discrepancies promptly.
7. Cross-Border & Landed Cost Management
Support cross-border shipments from ERP order creation through customs clearance.
Ensure accuracy of critical documentation and data including HS codes, country of origin, commercial invoices, and duties.
Maintain accurate landed cost allocation within the ERP.
Identify and mitigate risks that could cause delays, penalties, or compliance issues.
8. Reporting, Ownership & Judgment
Monitor and report on key inventory, fulfillment, and system KPIs weekly.
Use reporting and data analysis to proactively identify and prevent operational issues.
Escalate risks appropriately while owning resolution and follow-through.
Continuously improve processes, controls, and system reliability.
Qualifications & Experience
Required:
3+ years of experience in EDI, ERP, inventory operations, or supply chain systems.
Hands-on experience owning ERP integrations and EDI workflows independently.
Strong experience managing inventory across multiple sales channels and 3PLs.
Proven ability to troubleshoot system and data issues end-to-end.
Assets / Preferred:
Experience with Microsoft Dynamics 365 Business Central.
Experience with DiCentral (EDI provider).
Experience supporting Amazon (FBA & FBM).
Experience working with multiple 3PL partners.
Experience with cross-border shipping and landed cost management.
Skills & Competencies
Highly detail-oriented with strong data accuracy standards
Analytical, logical, and solution-focused
Comfortable working independently with high ownership
Strong documentation and communication skills
Able to balance speed, accuracy, and operational risk
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
Company events
Dental care
Extended health care
On-site parking
Paid time off
Experience:
3PL data integrations: 3 years (required)
Inventory management: 3 years (required)
Cross-border shipments: 1 year (required)
ERP / EDI Management Workflows: 3 years (required)
Work Location: In person
Why Join Us
Paid Time-offs, no waiting period
High-impact, ownership-driven role
Exposure to complex, multi-channel systems and integrations
Opportunity to improve and scale inventory and fulfillment operations
Who We Are:
For over 25 years ETI has pushed the limits of innovation to keep homes & businesses safe. Our cutting-edge DIY security camera brand, Defender, has become a household name due to next-gen technology offered at an accessible price point. With Levana, we provide parents with more than just baby monitors; we provide life-saving devices bringing peace of mind to families worldwide. Today, ETI empowers millions and sells safety solutions on our brand website, amazon and nearly all major retailers, like Costco, Walmart, Best Buy and more. Our team’s passion is the heartbeat of our success, driving us to reach new heights every single year.
Role Overview
The EDI Operations Coordinator owns the accuracy, reliability, and flow of data across ERP, EDI, inventory systems, marketplaces, and third-party logistics (3PL) partners. This is a highly hands-on role requiring end-to-end ownership of integrations, inventory visibility, and fulfillment data across retailers, Amazon, DTC, and 3PL warehouses.
The ideal candidate is technically strong, detail-driven, and comfortable independently troubleshooting ERP, EDI, inventory, and fulfillment issues without relying on IT for day-to-day resolution.
Key Responsibilities
1. ERP & Integration Ownership
Own ERP integrations end-to-end across retailers, Amazon, DTC platforms, and 3PL systems.
Configure, test, validate, and maintain integrations, ensuring data accuracy and system stability.
Troubleshoot and resolve integration failures, sync delays, and data mismatches independently.
Document integration logic, workflows, and exception-handling procedures.
2. Business Central Management
Configure, maintain, and enhance Microsoft Dynamics 365 Business Central (or similar ERP).
Manage master data including items, pricing, customers, vendors, inventory, and landed costs.
Implement changes using structured testing and change-management practices to avoid disruption to live operations.
Maintain data integrity across all connected systems.
3. EDI & Retail Connectivity
Manage and troubleshoot EDI transactions with retail partners.
Resolve failed EDI uploads, pricing discrepancies, tracking mismatches, and inventory errors.
Coordinate with EDI providers (including DiCentral, an asset) and trading partners as needed.
4. Inventory Management & Control
Own inventory accuracy across ERP, Amazon, retailer portals, DTC platforms, and 3PLs.
Perform daily inventory validation and reconciliation to prevent overselling and fulfillment issues.
Investigate inventory variances and correct root causes, including timing, system sync, or process gaps.
Ensure inventory availability is accurately reflected across all sales channels at all times.
5. 3PL Management & Fulfillment Oversight
Manage system connectivity and data flow between ERP and 3PL partners.
Ensure accurate transmission of:
Sales orders
ASNs
Inventory updates
Tracking and shipment confirmations
Reconcile 3PL inventory reports against ERP records.
Troubleshoot fulfillment exceptions, shipment delays, and data discrepancies with 3PL partners.
Support onboarding and integration of new 3PLs.
6. Amazon & Marketplace Inventory
Manage inventory synchronization between ERP and Amazon (FBA & FBM).
Ensure inbound shipments, transfers, and adjustments are handled correctly.
Enforce best practices regarding which inventory adjustments should and should not be done manually.
Monitor marketplace exceptions and resolve discrepancies promptly.
7. Cross-Border & Landed Cost Management
Support cross-border shipments from ERP order creation through customs clearance.
Ensure accuracy of critical documentation and data including HS codes, country of origin, commercial invoices, and duties.
Maintain accurate landed cost allocation within the ERP.
Identify and mitigate risks that could cause delays, penalties, or compliance issues.
8. Reporting, Ownership & Judgment
Monitor and report on key inventory, fulfillment, and system KPIs weekly.
Use reporting and data analysis to proactively identify and prevent operational issues.
Escalate risks appropriately while owning resolution and follow-through.
Continuously improve processes, controls, and system reliability.
Qualifications & Experience
Required:
3+ years of experience in EDI, ERP, inventory operations, or supply chain systems.
Hands-on experience owning ERP integrations and EDI workflows independently.
Strong experience managing inventory across multiple sales channels and 3PLs.
Proven ability to troubleshoot system and data issues end-to-end.
Assets / Preferred:
Experience with Microsoft Dynamics 365 Business Central.
Experience with DiCentral (EDI provider).
Experience supporting Amazon (FBA & FBM).
Experience working with multiple 3PL partners.
Experience with cross-border shipping and landed cost management.
Skills & Competencies
Highly detail-oriented with strong data accuracy standards
Analytical, logical, and solution-focused
Comfortable working independently with high ownership
Strong documentation and communication skills
Able to balance speed, accuracy, and operational risk
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
Company events
Dental care
Extended health care
On-site parking
Paid time off
Experience:
3PL data integrations: 3 years (required)
Inventory management: 3 years (required)
Cross-border shipments: 1 year (required)
ERP / EDI Management Workflows: 3 years (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Inventory & EDI Systems Coordinator (In-Office | Niagara Region) position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.