Job Description
Job Description:
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure Service Management provides effective services. The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
Your key responsibilities:
• Incident-, Change-, Problem- and Service Request management
• Solving incidents of customers in time
• Log file analysis and root cause analysis
• Participating in major incident calls for high priority incidents
• Performing changes for amendments of data within the application
• Leading Problem management to solve Application issues
• Creating Service Requests for Customers to provide Reports and Statistics
• Escalating and informing about incidents in a timely manner
• Documentation of Tasks, Incidents, Problems and Changes
• Documentation in Service Now
• Documentation in Knowledgebase (Confluence/OneNote etc.)
• Improving monitoring of the application
• Adding requests for Monitoring
• Adding alerts and thresholds for occurring issue
• Implementing automation of tasks
Your skills and experience:
• Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• ITIL V3 foundation certification (preferred)
• Know How on Investment domain.
• Good experience in Oracle SQL, Linux, WebLogic, DAP(CCPE), Fabric, Service Now, Confluence, UCD, Word, Excel .
• Database knowledge (Oracle), sound handling of SQL tools.
• Knowledge on Operating Systems (Linux, Windows).
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure Service Management provides effective services. The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
Your key responsibilities:
• Incident-, Change-, Problem- and Service Request management
• Solving incidents of customers in time
• Log file analysis and root cause analysis
• Participating in major incident calls for high priority incidents
• Performing changes for amendments of data within the application
• Leading Problem management to solve Application issues
• Creating Service Requests for Customers to provide Reports and Statistics
• Escalating and informing about incidents in a timely manner
• Documentation of Tasks, Incidents, Problems and Changes
• Documentation in Service Now
• Documentation in Knowledgebase (Confluence/OneNote etc.)
• Improving monitoring of the application
• Adding requests for Monitoring
• Adding alerts and thresholds for occurring issue
• Implementing automation of tasks
Your skills and experience:
• Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
• ITIL V3 foundation certification (preferred)
• Know How on Investment domain.
• Good experience in Oracle SQL, Linux, WebLogic, DAP(CCPE), Fabric, Service Now, Confluence, UCD, Word, Excel .
• Database knowledge (Oracle), sound handling of SQL tools.
• Knowledge on Operating Systems (Linux, Windows).
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about our diversity and inclusion policy and initiatives
💡 Quick Summary
Seeking a career-building opportunity? The Investments| Technical Service Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
