Job Description
Full job description
· Hardware Inventory Management ensuring stock levels are constantly monitored.
· Hardware request and receipt through our internal ordering system.
· Actively monitoring the ticket queue and managing requests through to completion.
· Housekeeping on IT rooms.
· Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
· Supports hardware decommissioning events.
· Supports Business moves / changes – ensure involvement in early stages of planning.
· Managing escalations through to conclusion.
· Manage client expectations.
· Setup and installation of Temporary training rooms / Office wide events - Expo's.
· Comms room patching.
· Supports work from home hardware requests.
· Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
· Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
· Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
· Work across lines of service to ensure a coordinated approach to providing support for the customer.
· Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
· Perform basic troubleshooting, system upgrades and replacements for employees.
· Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
· Evaluate user requests and requirements and recommend effective technological solutions.
· Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
· Will be required to work outside business hours and participate in additional weekend work.
· Image/re-image computers, configure IP phones and mobile phones.
Job Types: Fixed term, Contract
Contract length: 12 months
Pay: $47,000.00 – $48,000.00 per year
Work Location: In person
· Hardware Inventory Management ensuring stock levels are constantly monitored.
· Hardware request and receipt through our internal ordering system.
· Actively monitoring the ticket queue and managing requests through to completion.
· Housekeeping on IT rooms.
· Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
· Supports hardware decommissioning events.
· Supports Business moves / changes – ensure involvement in early stages of planning.
· Managing escalations through to conclusion.
· Manage client expectations.
· Setup and installation of Temporary training rooms / Office wide events - Expo's.
· Comms room patching.
· Supports work from home hardware requests.
· Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
· Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
· Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
· Work across lines of service to ensure a coordinated approach to providing support for the customer.
· Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
· Perform basic troubleshooting, system upgrades and replacements for employees.
· Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
· Evaluate user requests and requirements and recommend effective technological solutions.
· Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
· Will be required to work outside business hours and participate in additional weekend work.
· Image/re-image computers, configure IP phones and mobile phones.
Job Types: Fixed term, Contract
Contract length: 12 months
Pay: $47,000.00 – $48,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The ISM - Asset Management Tech - Desktop support Engineer position is now open for candidates interested in the Work from home Jobs sector. This role in Aarons Pass offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
