Job Description
Full job description
Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Requirements:
Certification is advantageous.
High school Diploma or GED
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Mac OS
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $17.00 - $18.00 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to Commute:
TX 78745, United States (Required)
Work Location: In person
Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Requirements:
Certification is advantageous.
High school Diploma or GED
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Mac OS
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $17.00 - $18.00 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to Commute:
TX 78745, United States (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The IT Care Agent position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Austin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.