IT Care Agent

Full job description

Responsibilities:

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Requirements:

Certification is advantageous.

High school Diploma or GED

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Mac OS

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Job Types: Full-time, Contract, Temp-to-hire

Pay: $17.00 - $18.00 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday

Ability to Commute:

TX 78745, United States (Required)

Work Location: In person