Job Description
Job Summary (WFH)
This is a Non Technical role in IT.
This job involves handling software support for an CRM & ERP software. You will be provided a detailed training on the product. You will need to handle product queries on email, phone as well as on remote desktop sessions. You will be presenting software demo using remote desktop tools. You will need to followup with clients and close any technical queries raised by the client.
Responsibilities and Duties
Handling inbound technical support requests through email / phone.
Support ticket follow ups
Preparing technical support guide
Preparing user guides, demo video, training video
Present Product Demo online through remote desktop
Qualifications and Skills
Any Fresh graduate with interest in Technical support activity
Fluency in English & Hindi language, both written and verbal
Excellent communication skills
Strong customer support attitude, prompt responses to sales queries
Tech savvy - Computer, Internet applications and software
Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook
Candidates will undergo one month training before joining.
Job Types: Full-time, Contract, Fresher
Contract length: 12 months
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Work from home
Language:
English (Required)
Hindi (Required)
Work Location: Remote
This is a Non Technical role in IT.
This job involves handling software support for an CRM & ERP software. You will be provided a detailed training on the product. You will need to handle product queries on email, phone as well as on remote desktop sessions. You will be presenting software demo using remote desktop tools. You will need to followup with clients and close any technical queries raised by the client.
Responsibilities and Duties
Handling inbound technical support requests through email / phone.
Support ticket follow ups
Preparing technical support guide
Preparing user guides, demo video, training video
Present Product Demo online through remote desktop
Qualifications and Skills
Any Fresh graduate with interest in Technical support activity
Fluency in English & Hindi language, both written and verbal
Excellent communication skills
Strong customer support attitude, prompt responses to sales queries
Tech savvy - Computer, Internet applications and software
Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook
Candidates will undergo one month training before joining.
Job Types: Full-time, Contract, Fresher
Contract length: 12 months
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Work from home
Language:
English (Required)
Hindi (Required)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The IT Customer Support Consultant (WFH) position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
