Job Description
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
We are currently seeking an IT Desktop Support Analyst, with at least 3+ years’ experience, to join our Light & Wonder Information Technology team based in our Silverwater Office. The position is a full-time permanent position in a hybrid working environment. The person in this position provides first and second level support for software applications and hardware. The incumbent efficiently and effectively handles internal help desk inquires and performs documentation as necessary. The role also entails deployment of desktops, laptops and mobile devices through the business.
Duties and Responsibilities:
Support and troubleshoot IT problems hardware, software, and business application issues
Escalate problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
Review and update knowledge base articles on a regular basis
Provide first line technical support for business applications
Provide support for hardware issues, including vendor and IT procurement management
Assist with mobile device and endpoint deployment using MDM tools (e.g., Intune or similar)
Deliver user training on core technologies (e.g. Microsoft 365, device onboarding)
Maintain a thorough understanding of the product methodology and functionality of systems
Proactively identify areas for improvement in personal knowledge and raise your hand for additional training where needed to ensure excellence in the role
Knowledge, Skills and Abilities:
Excellent troubleshooting skills
Ability to make fast and correct decisions in a fast-paced environment
Communication and documentation skills
Passion for technology
Understanding of Microsoft desktop applications including Windows 10/11/MacOS and MS Office Suite
Familiarity with mobile operating systems and cloud-based device management
Commitment to continuous learning and professional development
Experience, Education and Qualification:
Existing experience in a help desk / IT support role
Qualification with formal IT certifications preferred
Willingness to participate in upskilling initiatives and cross-training opportunities
Position Summary
We are currently seeking an IT Desktop Support Analyst, with at least 3+ years’ experience, to join our Light & Wonder Information Technology team based in our Silverwater Office. The position is a full-time permanent position in a hybrid working environment. The person in this position provides first and second level support for software applications and hardware. The incumbent efficiently and effectively handles internal help desk inquires and performs documentation as necessary. The role also entails deployment of desktops, laptops and mobile devices through the business.
Duties and Responsibilities:
Support and troubleshoot IT problems hardware, software, and business application issues
Escalate problems to appropriate resource and follow-ups to ensure resolution to customer satisfaction
Review and update knowledge base articles on a regular basis
Provide first line technical support for business applications
Provide support for hardware issues, including vendor and IT procurement management
Assist with mobile device and endpoint deployment using MDM tools (e.g., Intune or similar)
Deliver user training on core technologies (e.g. Microsoft 365, device onboarding)
Maintain a thorough understanding of the product methodology and functionality of systems
Proactively identify areas for improvement in personal knowledge and raise your hand for additional training where needed to ensure excellence in the role
Knowledge, Skills and Abilities:
Excellent troubleshooting skills
Ability to make fast and correct decisions in a fast-paced environment
Communication and documentation skills
Passion for technology
Understanding of Microsoft desktop applications including Windows 10/11/MacOS and MS Office Suite
Familiarity with mobile operating systems and cloud-based device management
Commitment to continuous learning and professional development
Experience, Education and Qualification:
Existing experience in a help desk / IT support role
Qualification with formal IT certifications preferred
Willingness to participate in upskilling initiatives and cross-training opportunities
💡 Quick Summary
Seeking a career-building opportunity? The IT Desktop Support Analyst position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Silverwater offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.