Job Description
Location: 1975 S. 99th Ave, Phoenix, Client -85353 [ 100% Onsite ]
Schedule: Full-time, M-F, 8am-5pm.
Duration: 6 months
The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Key Responsibilities:
" Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
" Troubleshoot and resolve hardware, software, and network connectivity issues
" Perform Active Directory administration tasks
" Support Windows 11 and Microsoft 365 environments
" Provide limited support for corporate mobile devices
" Troubleshoot Cisco VPN and Citrix issues
" Provide remote support using tools such as LogMeIn
" Perform device imaging and deployment (USB/PXE)
" Maintain asset inventory and documentation
" Support printer and IP telephony systems
" Coordinate hardware ordering and deployment
" Manage and update tickets in ServiceNow
" Assist with IT projects and Smart Hands support
Required Education:
" Associate s Degree or Equivalent Industry Certification (preferred).
" HS Diploma or GED (minimum required) with relevant experience.
Required Qualifications:
" 1+ year hardware support experience.
" 1+ year in person, customer facing IT support." Strong troubleshooting and communication skills
Preferred Experience:
" Manage incoming requests through ticketing system among team
" Experience using ServiceNow to manage assigned tickets
Preferred Certifications
" CompTIA ITF+
" CompTIA A+
" CompTIA Network+
" CompTIA Server+
" CompTIA Cloud+
" CompTIA Mobility+
Physical Requirements
" Ability to lift and move equipment up to 40 pounds
Performance Expectations:
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
" Deliver excellent customer service
" Adhere to all service management principles, processes, and guidelines
" Interact professionally with customers, peers, managers, and SMEs
" Take ownership of follow-ups and communicate progress consistently
" Demonstrate strong communication, technical knowledge, organization, and multitasking skills
" Provide timely and effective resolution/fulfillment of requests
Schedule: Full-time, M-F, 8am-5pm.
Duration: 6 months
The Field Service Technician IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Key Responsibilities:
" Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
" Troubleshoot and resolve hardware, software, and network connectivity issues
" Perform Active Directory administration tasks
" Support Windows 11 and Microsoft 365 environments
" Provide limited support for corporate mobile devices
" Troubleshoot Cisco VPN and Citrix issues
" Provide remote support using tools such as LogMeIn
" Perform device imaging and deployment (USB/PXE)
" Maintain asset inventory and documentation
" Support printer and IP telephony systems
" Coordinate hardware ordering and deployment
" Manage and update tickets in ServiceNow
" Assist with IT projects and Smart Hands support
Required Education:
" Associate s Degree or Equivalent Industry Certification (preferred).
" HS Diploma or GED (minimum required) with relevant experience.
Required Qualifications:
" 1+ year hardware support experience.
" 1+ year in person, customer facing IT support." Strong troubleshooting and communication skills
Preferred Experience:
" Manage incoming requests through ticketing system among team
" Experience using ServiceNow to manage assigned tickets
Preferred Certifications
" CompTIA ITF+
" CompTIA A+
" CompTIA Network+
" CompTIA Server+
" CompTIA Cloud+
" CompTIA Mobility+
Physical Requirements
" Ability to lift and move equipment up to 40 pounds
Performance Expectations:
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
" Deliver excellent customer service
" Adhere to all service management principles, processes, and guidelines
" Interact professionally with customers, peers, managers, and SMEs
" Take ownership of follow-ups and communicate progress consistently
" Demonstrate strong communication, technical knowledge, organization, and multitasking skills
" Provide timely and effective resolution/fulfillment of requests
💡 Quick Summary
Seeking a career-building opportunity? The IT Desktop Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.