Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
IT project management
IT management
IT
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Do you have experience in IT project management?
Full job description
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
Maintain harmonious and professional relationship with all departments
Must have strong interpersonal skills and be able to relate to all levels of management
Must be able to assist hotel guests with technical requirements and issues
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
Ensure critical systems, specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Establish and maintain user procedures and hardware familiarization for all systems
Establish and maintain system security procedures consistent with control requirements and corporate policy
Maintain accurate records of system files; software and hardware issues and service requirements
Maintain effective support for end user support process, other systems, including back office, Sales & Marketing and People & Culture applications or any other property application
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies
Good knowledge and support for Desktop OS and applications
Provide direct guest support and quality support to function rooms and conference services
Assist the Director of Finance in administering all IT related maintenance and service contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding processes
Must have and maintain the highest level of integrity and transparency
Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders
Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
Apply an ethical approach to influence the outcome of situations
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
Compensation: $105,000 - $120,000 per annum
Qualifications
University or College degree – major in IT
Minimum of five years’ experience in Hotel IT operations
Minimum of two years’ experience as Hotel Director of IT
Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets
Additional Information
All your information will be kept confidential according to EEO guidelines.
Here’s how the job qualifications align with your profile.
Skills
IT project management
IT management
IT
+ show more
Do you have experience in IT project management?
Full job description
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job Description
Maintain harmonious and professional relationship with all departments
Must have strong interpersonal skills and be able to relate to all levels of management
Must be able to assist hotel guests with technical requirements and issues
Actively participate in quarterly Regional Systems meetings and shared ideas and best practices
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
Ensure critical systems, specifically Front Office Property Management System and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Establish and maintain user procedures and hardware familiarization for all systems
Establish and maintain system security procedures consistent with control requirements and corporate policy
Maintain accurate records of system files; software and hardware issues and service requirements
Maintain effective support for end user support process, other systems, including back office, Sales & Marketing and People & Culture applications or any other property application
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc)
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies
Good knowledge and support for Desktop OS and applications
Provide direct guest support and quality support to function rooms and conference services
Assist the Director of Finance in administering all IT related maintenance and service contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding processes
Must have and maintain the highest level of integrity and transparency
Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders
Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
Promote a continuous learning environment that creates an atmosphere for professional development opportunities
Apply an ethical approach to influence the outcome of situations
Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
Compensation: $105,000 - $120,000 per annum
Qualifications
University or College degree – major in IT
Minimum of five years’ experience in Hotel IT operations
Minimum of two years’ experience as Hotel Director of IT
Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets
Additional Information
All your information will be kept confidential according to EEO guidelines.
💡 Quick Summary
Seeking a career-building opportunity? The IT Director position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
