Job Description

To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments.

To ensure the smooth running of all systems, including anti-virus software, print services and e-mail provision.

Make sure that the physical support systems are preventative maintained in adequately secured environments.

Ensure to educate users on issues such as security, virus prevention and password protection.

Train the user department on the usage of PC's, terminals, printers, other peripherals and also to any other program applications installed.

Ensure to maintain contacts with all user departments, hardware vendors and other representatives pertaining to Systems.

To act as a front-line interface to the internal & external users by resolving queries or complaints in a timely & efficient manner.

Ensure that all software licensing laws are adhered to.

Establish an effective procedure that will limit access to those areas that house data processing equipment and to maintain the best physical protection over those same areas.

To install computer systems, ensure that backup systems operate effectively, buy hardware and software, provide the technology infrastructures for the organization, and contribute to organizational policy with regard to quality standards.

Maintain the Hotel's data processing network system, personal computer software as well as training the associates on proper equipment handling and computer operations.

To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup.

Monitors technological developments and latest progress.

To draw procedures to ensure that any problems encountered in software and hardware are addressed immediately.

To ensure the physical and logical security of IT system.

To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.

Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.

Prepare software and other audit and submit report to the IT Manager

Prepare monthly activity report for the IT Manager.

Network troubleshooting, configuration and security risk analysis.

Work Experience

At least 3 years’ experience in the same capacity preferably in 4* or 5* Hotels

University graduate or equivalent diploma in Information Technology / Computer Science

Simphony/Micros, Opera PMS, Sun and other hospitality applications

Hardware, Printer installation and server troubleshooting with RAID configurations

Hotel IT support processes and IT audit compliances requirements with Advanced Level

Benefits

An opportunity to be with world’s preferred hospitality company

Captivating and rewarding experience working alongside passionate professionals

Range of exclusive Heartist Benefits

Develop your talent through learning programs by Academy Accor