IT Help Desk Support Specialist

Job Summary

The Help Desk Support Specialist will provide first-line technical assistance to users across the organization. Key responsibilities include troubleshooting and resolving hardware, software, network, and account-related issues. This role requires excellent problem-solving skills, a strong knowledge of IT systems, and effective communication.

About the Role

This position involves assisting users with ticket resolution, configuring and troubleshooting IT devices, and maintaining hardware inventories. You will also be responsible for installing, configuring, and supporting software applications, ensuring software updates are applied regularly, and providing technical assistance for software-related issues.

Responsibilities