Job Description
International BPO COMPANY
Job Description
URGENT HIRING( IT Manager)
Salary: 15000/-25000/-
Responsibilities: This position will be responsible for monitoring and assisting the Call Center Managers and Team Managers with the operation of all support systems. The Dialer Administrator shall be responsible for recommending, supporting, and implementing departmental initiatives for both the front and back end operations.
Working Conditions:
Overtime work may be required throughout the year Shifts and/or schedules may change throughout the year as dictated by management and business needs
Responsible for day-to-day monitoring of predictive dialer system, calling lists imports and job statics.
Monitor closely with the lines of business and the rest of the strategy team to meet service level objectives and ensure the consistent, accurate reporting and compliance within all call center groups.
Monitors outbound and inbound associate performance and offers recommendations in support of all groups.
Proactively works with all areas of collections to identify opportunities to apply new workforce strategies.
Completes daily Quality Assurance monitoring of all call center queues.
Leverages the collections data to analyze strategies, recommend improvements, and identify defects and/or areas for concern.
Other duties as required.
Address :
SIMPLONA SOLUTIONS ,
STAR MART ENTERPRISE 45-46 ,
GAYATRI NAGAR, B - MAHARANI FARM ,
DURGAPURA
Qualifications
Qualification Requirement:
Bachelors degree completed or in progress.
Strong analytical skills.
Proficient in Microsoft Applications
Exceptional oral and written communication and presentation skills
Ability to work well under time sensitive requirements and meet deliverable due dates
Strong teamwork, research and problem solving skills
Job Description
URGENT HIRING( IT Manager)
Salary: 15000/-25000/-
Responsibilities: This position will be responsible for monitoring and assisting the Call Center Managers and Team Managers with the operation of all support systems. The Dialer Administrator shall be responsible for recommending, supporting, and implementing departmental initiatives for both the front and back end operations.
Working Conditions:
Overtime work may be required throughout the year Shifts and/or schedules may change throughout the year as dictated by management and business needs
Responsible for day-to-day monitoring of predictive dialer system, calling lists imports and job statics.
Monitor closely with the lines of business and the rest of the strategy team to meet service level objectives and ensure the consistent, accurate reporting and compliance within all call center groups.
Monitors outbound and inbound associate performance and offers recommendations in support of all groups.
Proactively works with all areas of collections to identify opportunities to apply new workforce strategies.
Completes daily Quality Assurance monitoring of all call center queues.
Leverages the collections data to analyze strategies, recommend improvements, and identify defects and/or areas for concern.
Other duties as required.
Address :
SIMPLONA SOLUTIONS ,
STAR MART ENTERPRISE 45-46 ,
GAYATRI NAGAR, B - MAHARANI FARM ,
DURGAPURA
Qualifications
Qualification Requirement:
Bachelors degree completed or in progress.
Strong analytical skills.
Proficient in Microsoft Applications
Exceptional oral and written communication and presentation skills
Ability to work well under time sensitive requirements and meet deliverable due dates
Strong teamwork, research and problem solving skills
💡 Quick Summary
Seeking a career-building opportunity? The IT Manager position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.