Job Description
Job Description:-
• Managing Multiple Sites or locations
• Managing the shifts
• Managing Stakeholders and Site Directors
• Help Site Leads Manage the teams and deliver as per SLA
• Experience in handling team at least 15 members
• Excellent communication skills
• Site support experience for IT support
• Always available during outages for the Site.
• Technical documentation.
• IT Audit and Compliance
• This role will suit someone who has extensive experience in outsourcing or contact centres, or in other dynamic environments with a voice/call centre component, in a service delivery / operations role, who has held budgetary responsibility, is used to driving change, enjoys working closely with the business is comfortable managing senior technical people.
• ITIL Experience of working to ITIL principles, preferably certified to at least foundation level
• Security Experience of migrating / maintaining IT operations in a compliant auditable state
• Resource Management Experience of managing deriving value from small specialized technical teams including disciplines around reporting measuring utilization.
• Off shoring/Outsourcing Experience of managing outsource offshore technical service delivery partners
• Cost Management/Finance Experience of creating managing large IT budgets, the discipline around financial reporting forecasting the normal interfaces with financial functions.
Required Candidate Profile:-
• 8+ years experience within a customer facing IT or technology support role,4years minimum IT Service Management experience.
• ITIL Certification
• Graduate
• Experience in call center
• Good communication skills
This job is provided by Shine.com
• Managing Multiple Sites or locations
• Managing the shifts
• Managing Stakeholders and Site Directors
• Help Site Leads Manage the teams and deliver as per SLA
• Experience in handling team at least 15 members
• Excellent communication skills
• Site support experience for IT support
• Always available during outages for the Site.
• Technical documentation.
• IT Audit and Compliance
• This role will suit someone who has extensive experience in outsourcing or contact centres, or in other dynamic environments with a voice/call centre component, in a service delivery / operations role, who has held budgetary responsibility, is used to driving change, enjoys working closely with the business is comfortable managing senior technical people.
• ITIL Experience of working to ITIL principles, preferably certified to at least foundation level
• Security Experience of migrating / maintaining IT operations in a compliant auditable state
• Resource Management Experience of managing deriving value from small specialized technical teams including disciplines around reporting measuring utilization.
• Off shoring/Outsourcing Experience of managing outsource offshore technical service delivery partners
• Cost Management/Finance Experience of creating managing large IT budgets, the discipline around financial reporting forecasting the normal interfaces with financial functions.
Required Candidate Profile:-
• 8+ years experience within a customer facing IT or technology support role,4years minimum IT Service Management experience.
• ITIL Certification
• Graduate
• Experience in call center
• Good communication skills
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The IT MANAGER|SERVICE DELIVERY|CHANDIVALI|MUMBAI position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.