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Employers: Post a Job
Surf Life Saving Australia
Posted:
17/03/2026
Closing Date:
07/04/2026
Job Type:
Permanent - Full Time
Location:
Bondi/Hybrid
Job Category:
IT
Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention, and rescue operations. With more than 198,000 members from all backgrounds and demographics across 315 affiliated Surf Life Saving Clubs (SLSCs), we represent the largest volunteer movement of its kind in Australia.
We are currently looking for an IT Member Support Officer to join the team and provide timely and accurate IT assistance to SLSA Members, Volunteers, Staff and Stakeholders with a focus on quality customer service.
By joining SLSA, you’ll be a part of something greater. You’ll contribute to saving lives, fostering community connections, and creating lasting impact on Australia’s coastal culture. We are not just a movement; we are a force for good. Be a part of something that matters.
Job Description
Responsibilities:
Member/IT Support
Provide first point of support contact for External Customers, Members, Volunteers and Stakeholders
Provide first and second level technical support on SLSA systems
Troubleshoot issues through to resolution and/or escalate as required
Manage helpdesk tickets including ensuring proper recording, documentation and closure of tickets occurs
Ensuring the stakeholders are communicated with effectively throughout resolution of their issues
Work effectively with suppliers/vendors to resolve issues efficiently and effectively
Monitor performance of SLS systems, ensuring issues are reported, managed and resolved
Setting up accounts for new users
Testing of systems, new enhancements, updates, releases, new technology
Identifying and recommending procedure modifications and improvements to the helpdesk processes
Training
Providing on-site technical training to internal and external stakeholders
Providing virtual training in the form of webinars, videos and other use of technology and media for effective distribution of training materials
Documentation and Guides
Keep the help website and guide catalogue up to date ensuring that resources are easy to find and accurately represented
Ensure guides and documentation is kept up to date relevant
Identifying new ways to distribute guides and system resources to SLSA stakeholders and users
Desired Skills and Experience
Our ideal candidate will have:
1) Qualifications:
Tertiary qualifications and/or equivalent relevant experience in the areas of Information Technology and Customer Support
2) Knowledge and Experience:
Working knowledge of SLSA, it’s clubs and processes is strongly encouraged
Demonstrated interest in technology within SLSA
Ability to use computer applications such as Microsoft Word, Excel, Powerpoint
Use of or Management of support ticketing systems
3) Skills and Attributes:
Ability to communicate effectively with Staff, Stakeholders and Volunteers
Display confidence when dealing with people, with well-developed written and verbal communication skills
Communicate well with staff and suppliers, exhibiting excellent listening skills
Demonstrate high standards of professional behaviour when dealing with suppliers, staff and clients
Ability to investigate issues and requirements and identify and prioritise appropriate solutions
Ability to adapt and adjust to changing processes, constantly seeking process improvement
Ability to work flexible hours when required
Offer assistance to other employees in use of various technologies
Ability to build professional relationships with key stakeholders and staff
SLSA Benefits and Culture
SLSA is committed to ensuring all employees have a healthy work-life balance within their role. We offer a range of benefits designed to support flexibility, wellbeing and career growth:
Hybrid working model with opportunities to work from home and from our Surf Life Saving Australia offices
Flexible work arrangements and a healthy work-life balance
Access to Fitness Passport (subject to eligibility) to support your physical and mental wellbeing
A supportive and inclusive work environment where your contributions are valued
Competitive salary and opportunities for career development and advancement
Chance to make a meaningful impact
As Surf Life Saving is a not-for-profit organisation, you will have access to salary packaging
Ready to Make a Difference?
If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you! Apply now and be part of our mission to save lives and keep our beaches safe.
How to Apply
To be eligible for shortlisting, please include a cover letter that addresses the three selection questions below (dot‑point responses welcome):
IT Support & Service: Share a recent example of delivering L1/L2 support - how you triaged, managed the ticket, kept the user informed, and resolved/escalated.
Technical Skills & Tools: Outline your experience with Microsoft 365, user account setup, ticketing systems, testing updates/releases, and working with vendors. Note any Surf Life Saving or volunteer‑based experience if any.
Communication & Training: Describe how you explain technical info to non‑technical people—e.g., running training/webinars, creating guides, or supporting events—plus how you adapt and improve processes.
We’re looking for someone who lives our values—Brave, Connected, Buoyant, Compassionate—and enjoys helping people get the best out of technology.
Applications that don’t address the questions may not be considered.
Eligibility
Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship
Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities
SLSA ensures a commitment to safeguarding children and young people
All candidates will be required to undertake a working with children check before commencing work with SLSA
SLSA provides workplace adjustments for people with a disability
SLSA reserve the right not to proceed with any appointment
SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Communications Coordinator
Yamatji Marpla Aboriginal Corporation
Perth WA
Uniform allowance
Parental leave
Annual leave
Salary packaging
Wellness allowance
Editorial Coordinator
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Customer Success Associate, Australia
IXL Learning
Sydney NSW
IT Member Support Officer - Surf Life Saving Australia (Full Time/Hybrid Role)
Surf Life Saving Australia
Bondi NSW
E-learning courses provided
Salary packaging
Work from home
After Hours International Airfare Consultants
Firstclass.com.au
Sydney NSW
Customer Service Team Leader - Hybrid
Toby’s Estate
Alexandria NSW 2015
Work from home
ORGANISATIONAL DEVELOPMENT ADVISOR
Wallbridge Gilbert Aztec
Brisbane QLD
Parental leave
Work from home
AI Governance Analyst
Australian Retirement Trust
Brisbane QLD 4000
Specialist, Talent & Development
AngloGold Ashanti
Perth WA 6000
Health insurance
Paid volunteer leave
Karen Interpreter
Kreato Global
Remote
Work from home
Business Administration Officer
Inner West Council
St Peters NSW
Gym membership
Teaching Assistant: Software Developer
Correlation One Expert Network
Remote
2D FX Artist
Glitch Productions
Remote
Gym membership
Work from home
Transportation links
Customer Experience and Contact Centre Relations Manager
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Member and Incident Resolution Specialist
Aware Super
Sydney NSW
Gym membership
Work from home
Student Recruitment and Admissions Coordinator
AFTRS
Sydney NSW
Project Administration Assistant
The Royal Australian College of General...
East Melbourne VIC 3002
Health insurance
Annual leave
Salary packaging
Paid volunteer leave
Training program
Purchasing Assistant
Coral Expeditions
Cairns QLD
Legal Assistant
Wotton Kearney
Melbourne VIC
Parental leave
Employee assistance program
Local Coordinators
Student Exchange Australia New Zealand
Mona Vale NSW 2103
Work from home
Learning & Development Specialist
Often responds within 1 day
Bridgit
Sydney NSW
Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Operational Resilience Advisor
Australian Retirement Trust
Brisbane QLD 4000
Support Accountant
GROW Inc.
Melbourne VIC 3000
Parental leave
Birthday leave
AI Governance Specialist
Australian Retirement Trust
Brisbane QLD 4000
People also searched:
Employers: Post a Job
Surf Life Saving Australia
Posted:
17/03/2026
Closing Date:
07/04/2026
Job Type:
Permanent - Full Time
Location:
Bondi/Hybrid
Job Category:
IT
Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention, and rescue operations. With more than 198,000 members from all backgrounds and demographics across 315 affiliated Surf Life Saving Clubs (SLSCs), we represent the largest volunteer movement of its kind in Australia.
We are currently looking for an IT Member Support Officer to join the team and provide timely and accurate IT assistance to SLSA Members, Volunteers, Staff and Stakeholders with a focus on quality customer service.
By joining SLSA, you’ll be a part of something greater. You’ll contribute to saving lives, fostering community connections, and creating lasting impact on Australia’s coastal culture. We are not just a movement; we are a force for good. Be a part of something that matters.
Job Description
Responsibilities:
Member/IT Support
Provide first point of support contact for External Customers, Members, Volunteers and Stakeholders
Provide first and second level technical support on SLSA systems
Troubleshoot issues through to resolution and/or escalate as required
Manage helpdesk tickets including ensuring proper recording, documentation and closure of tickets occurs
Ensuring the stakeholders are communicated with effectively throughout resolution of their issues
Work effectively with suppliers/vendors to resolve issues efficiently and effectively
Monitor performance of SLS systems, ensuring issues are reported, managed and resolved
Setting up accounts for new users
Testing of systems, new enhancements, updates, releases, new technology
Identifying and recommending procedure modifications and improvements to the helpdesk processes
Training
Providing on-site technical training to internal and external stakeholders
Providing virtual training in the form of webinars, videos and other use of technology and media for effective distribution of training materials
Documentation and Guides
Keep the help website and guide catalogue up to date ensuring that resources are easy to find and accurately represented
Ensure guides and documentation is kept up to date relevant
Identifying new ways to distribute guides and system resources to SLSA stakeholders and users
Desired Skills and Experience
Our ideal candidate will have:
1) Qualifications:
Tertiary qualifications and/or equivalent relevant experience in the areas of Information Technology and Customer Support
2) Knowledge and Experience:
Working knowledge of SLSA, it’s clubs and processes is strongly encouraged
Demonstrated interest in technology within SLSA
Ability to use computer applications such as Microsoft Word, Excel, Powerpoint
Use of or Management of support ticketing systems
3) Skills and Attributes:
Ability to communicate effectively with Staff, Stakeholders and Volunteers
Display confidence when dealing with people, with well-developed written and verbal communication skills
Communicate well with staff and suppliers, exhibiting excellent listening skills
Demonstrate high standards of professional behaviour when dealing with suppliers, staff and clients
Ability to investigate issues and requirements and identify and prioritise appropriate solutions
Ability to adapt and adjust to changing processes, constantly seeking process improvement
Ability to work flexible hours when required
Offer assistance to other employees in use of various technologies
Ability to build professional relationships with key stakeholders and staff
SLSA Benefits and Culture
SLSA is committed to ensuring all employees have a healthy work-life balance within their role. We offer a range of benefits designed to support flexibility, wellbeing and career growth:
Hybrid working model with opportunities to work from home and from our Surf Life Saving Australia offices
Flexible work arrangements and a healthy work-life balance
Access to Fitness Passport (subject to eligibility) to support your physical and mental wellbeing
A supportive and inclusive work environment where your contributions are valued
Competitive salary and opportunities for career development and advancement
Chance to make a meaningful impact
As Surf Life Saving is a not-for-profit organisation, you will have access to salary packaging
Ready to Make a Difference?
If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you! Apply now and be part of our mission to save lives and keep our beaches safe.
How to Apply
To be eligible for shortlisting, please include a cover letter that addresses the three selection questions below (dot‑point responses welcome):
IT Support & Service: Share a recent example of delivering L1/L2 support - how you triaged, managed the ticket, kept the user informed, and resolved/escalated.
Technical Skills & Tools: Outline your experience with Microsoft 365, user account setup, ticketing systems, testing updates/releases, and working with vendors. Note any Surf Life Saving or volunteer‑based experience if any.
Communication & Training: Describe how you explain technical info to non‑technical people—e.g., running training/webinars, creating guides, or supporting events—plus how you adapt and improve processes.
We’re looking for someone who lives our values—Brave, Connected, Buoyant, Compassionate—and enjoys helping people get the best out of technology.
Applications that don’t address the questions may not be considered.
Eligibility
Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship
Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities
SLSA ensures a commitment to safeguarding children and young people
All candidates will be required to undertake a working with children check before commencing work with SLSA
SLSA provides workplace adjustments for people with a disability
SLSA reserve the right not to proceed with any appointment
SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found
💡 Quick Summary
Seeking a career-building opportunity? The IT Member Support Officer -Surf Life Saving Australia (Full Time/Hybrid Role) position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
