Job Description
Role:
• Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
• Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
• Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
• Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
• Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
• Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.
Requirements:
• Experience in a technical support role, with at least 1 year in a Level 2 support capacity.
• In-depth knowledge of operating systems such as Windows 10/11 and Unix/Linux.
• Knowledge ITSM tools, SCCM, MECM, Bomgar, and WSUS for patch management.
• Understanding of network hardware, including laptops, desktops, and mobile devices.
• Experience with Virtual Desktop Infrastructure (VDI) and mobile device management.
• Problem-solving skills and the ability to manage technical issues.
• English language min. B2.
Benefits:
• Buddy program
• Health insurance
• International environment
• International career development
• Modern and centrally located office
• Extra hours compensation
• Onboarding program
Be part of Us
Hemmersbach provides IT infrastructure services in more than 1+0 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company
• Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
• Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
• Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
• Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
• Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
• Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.
Requirements:
• Experience in a technical support role, with at least 1 year in a Level 2 support capacity.
• In-depth knowledge of operating systems such as Windows 10/11 and Unix/Linux.
• Knowledge ITSM tools, SCCM, MECM, Bomgar, and WSUS for patch management.
• Understanding of network hardware, including laptops, desktops, and mobile devices.
• Experience with Virtual Desktop Infrastructure (VDI) and mobile device management.
• Problem-solving skills and the ability to manage technical issues.
• English language min. B2.
Benefits:
• Buddy program
• Health insurance
• International environment
• International career development
• Modern and centrally located office
• Extra hours compensation
• Onboarding program
Be part of Us
Hemmersbach provides IT infrastructure services in more than 1+0 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company
💡 Quick Summary
Seeking a career-building opportunity? The IT Onsite Technician position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.