Job Description
Full job description
Lead a high-performing IT Service Desk team
Enjoy the flexibility of either one day WFH each week, or a 9-day fortnight!
Drive operational excellence and optimise HALO ITSM
Lead our IT Service Desk to deliver exceptional support, streamline operations, and uplift technology experiences across the organisation.
Who We Are
iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer‑focused experience that makes it easier for Australians to find the right products to suit their needs.
What You’ll Be Doing
As our IT Operations Lead, you’ll oversee the day‑to‑day operations of our IT Service Desk, ensuring end‑users receive responsive, reliable, high‑quality support. You’ll shape a unified service desk experience, uplift processes, and champion our HALO service management platform to streamline workflows and improve service delivery. You’ll also guide the rollout of new technologies, manage device lifecycles, and lead a team committed to excellence.
You will:
Lead, mentor, and develop a team of Level 1 IT Service Desk Engineers
Act as the escalation point for complex incidents and high‑impact issues
Monitor ticket queues, balance workloads, and ensure SLAs are consistently met
Optimise and configure HALO ITSM, including workflow design and automation
Oversee device provisioning, SOE consistency, and desktop security compliance
Maintain service desk processes, documentation, dashboards, and reporting
Collaborate across teams to drive continuous improvement and uplift user experience
What’s In It For You
At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward‑thinking team where you can do meaningful work (and be recognised for it!)
We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers – Drive, Noble Intent and All Together.
Plus, we offer a range of great perks to help you thrive both in and out of work:
Vibrant and social community with annual celebrations, family fun days and regular events
Flexible work arrangements, including one day WFH each week or a 9‑day fortnight
Additional leave days (‘ME’ leave and ‘Volunteer Day’ leave)
Option to purchase additional leave
Return To Work bonus for returning parents
Quarterly Awards and Recognition program
What Sets You Apart
We’d love to hear from professionals who:
Bring 7–8+ years of experience in IT operations, including at least 2 years leading a service desk or support function
Offer deep technical capability across Microsoft 365, Windows OS, Active Directory, mobile devices, and remote support tools
Have hands-on experience with HALO ITSM (or similar), including workflow configuration and platform optimisation
Are process-driven, customer‑focused, and able to communicate technical concepts clearly to non‑technical users
Sound like a good fit? Let’s talk
At Compare the Market and iSelect, we’re proud to be an Equal Opportunity Employer and we embrace diversity.
This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.
All applications and personal information are kept confidential and securely stored in line with Australian privacy laws.
Lead a high-performing IT Service Desk team
Enjoy the flexibility of either one day WFH each week, or a 9-day fortnight!
Drive operational excellence and optimise HALO ITSM
Lead our IT Service Desk to deliver exceptional support, streamline operations, and uplift technology experiences across the organisation.
Who We Are
iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer‑focused experience that makes it easier for Australians to find the right products to suit their needs.
What You’ll Be Doing
As our IT Operations Lead, you’ll oversee the day‑to‑day operations of our IT Service Desk, ensuring end‑users receive responsive, reliable, high‑quality support. You’ll shape a unified service desk experience, uplift processes, and champion our HALO service management platform to streamline workflows and improve service delivery. You’ll also guide the rollout of new technologies, manage device lifecycles, and lead a team committed to excellence.
You will:
Lead, mentor, and develop a team of Level 1 IT Service Desk Engineers
Act as the escalation point for complex incidents and high‑impact issues
Monitor ticket queues, balance workloads, and ensure SLAs are consistently met
Optimise and configure HALO ITSM, including workflow design and automation
Oversee device provisioning, SOE consistency, and desktop security compliance
Maintain service desk processes, documentation, dashboards, and reporting
Collaborate across teams to drive continuous improvement and uplift user experience
What’s In It For You
At Compare the Market and iSelect, we’re all about helping people make smart choices – and joining us might just be yours. We offer an environment where your ideas are heard, your contributions are valued, and your growth genuinely matters. Collaboration is part of our DNA, and you’ll be joining a supportive, forward‑thinking team where you can do meaningful work (and be recognised for it!)
We’re guided by three shared values that shape how we work, how we treat each other, and how we show up for our customers – Drive, Noble Intent and All Together.
Plus, we offer a range of great perks to help you thrive both in and out of work:
Vibrant and social community with annual celebrations, family fun days and regular events
Flexible work arrangements, including one day WFH each week or a 9‑day fortnight
Additional leave days (‘ME’ leave and ‘Volunteer Day’ leave)
Option to purchase additional leave
Return To Work bonus for returning parents
Quarterly Awards and Recognition program
What Sets You Apart
We’d love to hear from professionals who:
Bring 7–8+ years of experience in IT operations, including at least 2 years leading a service desk or support function
Offer deep technical capability across Microsoft 365, Windows OS, Active Directory, mobile devices, and remote support tools
Have hands-on experience with HALO ITSM (or similar), including workflow configuration and platform optimisation
Are process-driven, customer‑focused, and able to communicate technical concepts clearly to non‑technical users
Sound like a good fit? Let’s talk
At Compare the Market and iSelect, we’re proud to be an Equal Opportunity Employer and we embrace diversity.
This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.
All applications and personal information are kept confidential and securely stored in line with Australian privacy laws.
💡 Quick Summary
Seeking a career-building opportunity? The IT Operations Lead position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.