Job Description
About us:
At Colin Biggers & Paisley, we’re here to make a difference. We are a unique legal practice and we believe in what we do. This applies to the solutions we create for our clients, the contribution we make to our communities and the careers we build for our people.
We are lawyers of choice in the construction, property and insurance industries and maintain a strong presence in the areas of employment and safety, banking and finance, corporate and commercial and litigation and dispute resolution.
Our values of balance, respect, loyalty and integrity underpin everything we do. Our culture focuses on excellence without losing sight of work-life balance. We are committed to supporting the health, safety and wellbeing of our people.
We continually invest in our people, including learning and development opportunities and offer a formal mentoring program. We also offer other benefits such as health and fitness perks, rewards and recognition, complimentary massages and professional memberships.
We don’t just recognise our role as a corporate citizen, we put words into actions. The Colin Biggers & Paisley Foundation brings together our entire community offering and is comprised of three streams - pro bono legal services, volunteering and charitable contributions. To ensure maximum impact, the core strategy of our Foundation is to promote and protect the rights of women and children and Aboriginal and Torres Strait Islander peoples.
About the role:
Provide 1st, 2nd & 3rd level IT technical support on the ground in the CBP office in a fast paced environment.
Consistently provide a high standard of face to face IT support in the office, ensuring that all helpdesk requests are responded to within agreed timeframes where SLA's can be met.
Working within collaborative Service Desk Team to provide proactive rather than reactive outcomes for our clients.
Communicating effectively to all areas of the practice, this includes Partners, Senior Management and all other staff including external clients.
An ability to setup, build, deploy, maintain and support Windows 10 and 11 workstations, laptops and surfaces with associated hardware and software in the office.
Active Directory management (create, move and delete users).
Exchange Management administration involving the creation of distribution and security groups.
Understanding of Group Policy management.
Good understanding of Networking protocols and administration.
Maintenance of printers and other peripheral equipment in the office.
Support of non-computer related equipment and hardware such as telephony systems, video conferencing and audio-visual equipment.
Ability to contribute and participate in projects and other tasks required.
Adhere to all processes and procedures in the KIT department and the wider practice.
About you:
4+ years' experience in a similar Helpdesk/Desktop Support role within legal or professional services with a national focus.
Ability to work in the office and provide exceptional customer service.
Relevant qualifications are desirable.
Knowledge of networking protocols and administration.
Experience supporting LANs, Wireless, PC operating systems, desktop software and video conferencing platforms.
High level understanding of MDM platforms for Mobile device support, deployment and enrolment.
High-level understanding of Windows 10/11 SOE's.
Advanced understanding in supporting Microsoft Office 365.
Excellent understanding of Remote access tools for support for use in and after hours support.
Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix, anti-virus software; and surface device experience.
Strong research and troubleshooting techniques.
Excellent customer service focus providing a high level of service to our clients, Partners and Management
Exceptional communication and written skills which includes interpersonal.
Ability to work autonomously and under pressure
Able to respond promptly and effectively to prioritise multiple queries
A professional, flexible, positive, friendly and team orientated approach to work
Align to the to the vision, values and culture at CBP.
Ability to work under pressure, respond promptly and effectively.
Join the team:
Our culture focuses on excellence without losing sight of work-life balance. We work hard for our clients but we also make sure we put our people first. Whether it's taking advantage of our discounted gym memberships across Australia, joining one of our all-star sports teams or enjoying a complimentary massage, Colin Biggers & Paisley offers a suite of unique employee benefits.
Our people are given every opportunity for both career progression and personal growth. We continually invest in our people and support and encourage them as they grow within the practice.
Inclusion and Diversity is a priority for us. “Diversity” to us means diversity in gender, age, ethnicity, religion, ****** orientation and ability, and “inclusion” for us means inclusion for all. We are committed to fostering a truly diverse workforce that is inclusive of everyone. Our aim is to be recognised as a leading provider of inclusion and diversity in the legal profession.
We welcome applications from all backgrounds regardless of gender identity, age, ****** orientation, disability or ethnicity.
We look forward to receiving your application.
At Colin Biggers & Paisley, we’re here to make a difference. We are a unique legal practice and we believe in what we do. This applies to the solutions we create for our clients, the contribution we make to our communities and the careers we build for our people.
We are lawyers of choice in the construction, property and insurance industries and maintain a strong presence in the areas of employment and safety, banking and finance, corporate and commercial and litigation and dispute resolution.
Our values of balance, respect, loyalty and integrity underpin everything we do. Our culture focuses on excellence without losing sight of work-life balance. We are committed to supporting the health, safety and wellbeing of our people.
We continually invest in our people, including learning and development opportunities and offer a formal mentoring program. We also offer other benefits such as health and fitness perks, rewards and recognition, complimentary massages and professional memberships.
We don’t just recognise our role as a corporate citizen, we put words into actions. The Colin Biggers & Paisley Foundation brings together our entire community offering and is comprised of three streams - pro bono legal services, volunteering and charitable contributions. To ensure maximum impact, the core strategy of our Foundation is to promote and protect the rights of women and children and Aboriginal and Torres Strait Islander peoples.
About the role:
Provide 1st, 2nd & 3rd level IT technical support on the ground in the CBP office in a fast paced environment.
Consistently provide a high standard of face to face IT support in the office, ensuring that all helpdesk requests are responded to within agreed timeframes where SLA's can be met.
Working within collaborative Service Desk Team to provide proactive rather than reactive outcomes for our clients.
Communicating effectively to all areas of the practice, this includes Partners, Senior Management and all other staff including external clients.
An ability to setup, build, deploy, maintain and support Windows 10 and 11 workstations, laptops and surfaces with associated hardware and software in the office.
Active Directory management (create, move and delete users).
Exchange Management administration involving the creation of distribution and security groups.
Understanding of Group Policy management.
Good understanding of Networking protocols and administration.
Maintenance of printers and other peripheral equipment in the office.
Support of non-computer related equipment and hardware such as telephony systems, video conferencing and audio-visual equipment.
Ability to contribute and participate in projects and other tasks required.
Adhere to all processes and procedures in the KIT department and the wider practice.
About you:
4+ years' experience in a similar Helpdesk/Desktop Support role within legal or professional services with a national focus.
Ability to work in the office and provide exceptional customer service.
Relevant qualifications are desirable.
Knowledge of networking protocols and administration.
Experience supporting LANs, Wireless, PC operating systems, desktop software and video conferencing platforms.
High level understanding of MDM platforms for Mobile device support, deployment and enrolment.
High-level understanding of Windows 10/11 SOE's.
Advanced understanding in supporting Microsoft Office 365.
Excellent understanding of Remote access tools for support for use in and after hours support.
Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix, anti-virus software; and surface device experience.
Strong research and troubleshooting techniques.
Excellent customer service focus providing a high level of service to our clients, Partners and Management
Exceptional communication and written skills which includes interpersonal.
Ability to work autonomously and under pressure
Able to respond promptly and effectively to prioritise multiple queries
A professional, flexible, positive, friendly and team orientated approach to work
Align to the to the vision, values and culture at CBP.
Ability to work under pressure, respond promptly and effectively.
Join the team:
Our culture focuses on excellence without losing sight of work-life balance. We work hard for our clients but we also make sure we put our people first. Whether it's taking advantage of our discounted gym memberships across Australia, joining one of our all-star sports teams or enjoying a complimentary massage, Colin Biggers & Paisley offers a suite of unique employee benefits.
Our people are given every opportunity for both career progression and personal growth. We continually invest in our people and support and encourage them as they grow within the practice.
Inclusion and Diversity is a priority for us. “Diversity” to us means diversity in gender, age, ethnicity, religion, ****** orientation and ability, and “inclusion” for us means inclusion for all. We are committed to fostering a truly diverse workforce that is inclusive of everyone. Our aim is to be recognised as a leading provider of inclusion and diversity in the legal profession.
We welcome applications from all backgrounds regardless of gender identity, age, ****** orientation, disability or ethnicity.
We look forward to receiving your application.
💡 Quick Summary
Seeking a career-building opportunity? The IT Service Desk Analyst position is now open for candidates interested in the Insurance sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
