Job Description
We are hiring an IT Service Desk Specialist!
Reporting To: Supervisor, IT Service Desk
Full-Time/Part- Time: Full-time
Salary Range: $52,440-$78,660
Posting Date: April 1, 2026
Closing Date: April 15, 2026
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 6.4
Office Location: Vancouver, BC Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
Eligibility for benefits is dependent on the terms of employment
The Opportunity
Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
How you will contribute:
Providing in person and over the phone support to on site and remote employees
Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
Timely account creation, and set up of new hires
Creating and updating technical documentation
Administer and maintain Print server and Print tracking software
Work with the network administration team, development teams and to help implement new technology
Mobile device management
Call Center support
Adhere to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
Excellent analytical, problem solving and troubleshooting abilities
Excellent verbal and written communication skills
Ability to adapt and learn new technologies and trends
Ability to work well in a team environment and independently
Shell scripting (nice to have but not required)
Adapt knowledge of Microsoft domain tools and software
College Diploma in related field or 3+ years desktop/laptop support experience
In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Working Environment and Physical Demands Analysis:
Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, ****** orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process
#FNLOBC
Reporting To: Supervisor, IT Service Desk
Full-Time/Part- Time: Full-time
Salary Range: $52,440-$78,660
Posting Date: April 1, 2026
Closing Date: April 15, 2026
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 6.4
Office Location: Vancouver, BC Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
Eligibility for benefits is dependent on the terms of employment
The Opportunity
Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
How you will contribute:
Providing in person and over the phone support to on site and remote employees
Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
Timely account creation, and set up of new hires
Creating and updating technical documentation
Administer and maintain Print server and Print tracking software
Work with the network administration team, development teams and to help implement new technology
Mobile device management
Call Center support
Adhere to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
Excellent analytical, problem solving and troubleshooting abilities
Excellent verbal and written communication skills
Ability to adapt and learn new technologies and trends
Ability to work well in a team environment and independently
Shell scripting (nice to have but not required)
Adapt knowledge of Microsoft domain tools and software
College Diploma in related field or 3+ years desktop/laptop support experience
In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Working Environment and Physical Demands Analysis:
Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?
Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, ****** orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process
#FNLOBC
💡 Quick Summary
Seeking a career-building opportunity? The IT Service Desk Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.