IT Service Manager

Primary Purpose: The IT Service Manager is
responsible for ensuring the streamlined operation of the IT Department in
alignment with the business objectives of the organization. This role exists to
oversee and coordinate the information technology services provided to the
company, ensuring efficiency, reliability, and value creation.

Key Activities:

·
Develop
and implement IT service management strategies aligned with company goals.

·
Manage the
IT service support and service delivery teams to ensure SLA compliance and high-quality
customer service.

·
Oversee
the IT service catalogue, ensuring all services are delivered effectively and
efficiently.

·
Conduct
regular service reviews, audits, and assessments to identify areas for
improvement.

Key
roles responsibilities and accountabilities:

·
Service Strategy & Design: Define and refine IT services, ensuring they
support the strategic needs of the business.

·
Service Transition: Manage changes to the IT service
infrastructure including new service rollouts and modifications.

·
Service Operation: Ensure continuous service delivery, manage
incidents and problems, and maintain high service availability.

·
Continuous Improvement: Implement processes for continual service
improvement, leveraging feedback and performance data.

·
Stakeholder Management: Act as the primary liaison between IT and
other departments, ensuring clear communication and understanding of IT
service-related matters.

·
Budget Management: Oversee the IT service budget, ensuring
cost-effectiveness and ROI on IT services.

Job
requirements and qualifications:

·
Education: Bachelor’s degree in Information Technology,
Computer Science, or related field.

·
Experience: Minimum of 5 years of experience in IT service
management or related roles.

·
Certifications: ITIL certification is highly desirable.

·
Skills:

·
Strong leadership and
decision-making skills.

·
Excellent
communication and interpersonal skills.

·
Proficient in IT
service management software and tools.

· Ability to manage
multiple tasks and priorities.

·
Personal
Attributes:

·
Proactive and
results-oriented.

·
Strong analytical and
problem-solving abilities.

·
Customer-focused
mindset.

· Language
skills: Native Fluency in English is a Must

·
Location: India

Compensation: Competitive salary