ull time maximum term position up to 18 months (part time applications considered)
Salary range: $81,638 - $98,901 (pro rata) plus super plus salary packaging
Up to $15,900 in salary packaging and hybrid WFH & office model

About the roleLegal Help is seeking an enthusiastic and skilled IT Superuser to join our newly established Digital Services and Strategy team. This vital role is essential for maintaining smooth operations and enhancing service delivery across Legal Help.

As our IT Superuser, you will be the go-to person for technology support, playing a crucial part in our digital transformation journey. Your expertise will help bridge the gap between Legal Help's specific needs and our broader Digital Transformation & Technology team.

Key Responsibilities Include

Providing responsive, first-line technical support to Legal Help staff.
Assisting staff to troubleshoot and resolve issues with Genesys and other critical systems used by Legal Help.
Delivering targeted training to boost staff digital capabilities.
Collaborating with the Genesys Lead and Digital Services & Strategy Lead on tailored technology solutions.
Acting as a key liaison between Legal Help and the Digital Transformation & Technology's Service Desk team, including escalating issues when required.
Identifying and implementing improvements to IT support processes.
Contributing to the ongoing enhancement of our digital systems and workflows.

Your problem-solving skills and technical knowledge will be vital in quickly addressing issues, ensuring our essential systems remain reliable and effective. As a bridge between Legal Help and the Service Desk team, you'll play a key role in aligning technical support with Legal Help's evolving needs, supporting our broader digital transformation efforts.

This role is central to Legal Help's mission of providing consistent, high-quality assistance to our clients, while fostering effective collaboration with our supporting partners.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About You

As our ideal candidate, you will have:

Excellent communication skills with a customer-focused approach, adept at engaging with both internal and external stakeholders.
Strong analytical and problem-solving abilities, with experience in providing technical support through a variety of communication channels.
Strong organisational skills and the capacity to operate with minimal supervision, effectively prioritise tasks, manage multiple responsibilities, and adhere to deadlines within a dynamic environment.
A collaborative mindset, with experience in mentoring colleagues and fostering a positive team culture that encourages skill development and knowledge sharing.
Adaptability and passion towards learning new technologies to improve service delivery and operational efficiency.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal AidWe provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee Benefits

Focus on work-life balance including flexible working arrangements
Hybrid work from home & office model - 3 days WFH/2 days in the office
Training and professional development opportunities
Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
Opportunity to join Myki Commuter Club (and salary package the cost)
Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
Access to discounted Private Health Insurance

How to applyTo be considered for this role, please submit your current resume and a cover letter addressing the following:

Explain your technical experience within a service delivery environment.
Your experience in engaging with diverse stakeholders.
Your organisational skills and your approach to prioritising tasks.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Jess Quist, Manager, Legal Help Digital Services & Strategy on (03) 9280 3841 or Dee Lamba, Recruitment Specialist on (03) 9269 0521 or [email protected].

No agency applications will be accepted.

Applications close by 11.59pm on 24 October 2024.

Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.