Job Description
Full job description
ASX-listed Top 20 Accounting Firm
In office-based role in North Sydney. Ability to travel to offices as required
An opportunity for a hands-on IT support professional with a passion for providing great user experiences
At Kelly+Partners, we operate with one clear mission: "to help our people, Private Business Owners, and the communities we work in Be Better Off". We are committed to providing personal and professional growth opportunities to ensure all our team members are set up for a fulfilling and successful future.
About Kelly+Partners
Top 20 accounting firm in Australia
Certified Great Place to Work 3 years running
Winner of the Australian Business Awards for Employer of Choice 2022
Awarded one of Australia’s Best Workplaces for Women 2023
Established in 2006 and growing at over 30% per annum
Why Join Us?
In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:
Diverse role and opportunity to grow your skills and values continued professional learning – we are professional services after all!
Interstate retreats and company events
Modern, bright workplaces with state-of-the-art technology
Employee Assistance Program
Paid Community Service Leave
The Opportunity
Are you passionate about technology and love being the go-to person for solving IT challenges? We’re looking for a proactive IT Support professional to join our growing team and play a hands-on role in supporting our people and systems as Kelly+Partners continues to scale.
What You’ll Be Doing
As the first point of contact for internal IT support, you’ll deliver a positive experience while keeping our systems running smoothly. Your responsibilities will include:
Acting as the frontline contact for all internal IT support requests
Logging, managing, and resolving tickets within our service management system in line with SLAs
Owning and escalating issues with external service providers and vendors
Supporting employee onboarding and offboarding processes
Assisting with change management and the rollout of new technologies
Managing user access across core business applications
Maintaining IT documentation, procedures, and the operating environment
Supporting incident, problem, asset, and configuration management processes
Overseeing IT assets from procurement through to secure disposal
Coordinating hardware refresh cycles and equipment rollouts
Assisting with acquisitions and system integrations
Preparing quotations and coordinating IT equipment procurement with approval
Monitoring and reporting on service levels within your remit
About You
You’re organised, communicative, and comfortable juggling multiple priorities in a fast-paced environment. You take pride in providing great service and enjoy troubleshooting technical issues from start to finish.
You’ll bring:
A degree/diploma in Computer Science or similar
Proven experience in a hands-on IT support role
Experience with accounting software (desirable)
A valid Australian Driver’s Licence
Strong experience using ITSM/ticketing systems
Practical knowledge of user administration and data networks
The ability to understand, document, and resolve complex IT requests
Familiarity with ITIL principles
Excellent written and verbal communication skills
If you’re passionate about troubleshooting issues, keeping systems running smoothly, and making tech work seamlessly for people, we want to hear from you.
ASX-listed Top 20 Accounting Firm
In office-based role in North Sydney. Ability to travel to offices as required
An opportunity for a hands-on IT support professional with a passion for providing great user experiences
At Kelly+Partners, we operate with one clear mission: "to help our people, Private Business Owners, and the communities we work in Be Better Off". We are committed to providing personal and professional growth opportunities to ensure all our team members are set up for a fulfilling and successful future.
About Kelly+Partners
Top 20 accounting firm in Australia
Certified Great Place to Work 3 years running
Winner of the Australian Business Awards for Employer of Choice 2022
Awarded one of Australia’s Best Workplaces for Women 2023
Established in 2006 and growing at over 30% per annum
Why Join Us?
In addition to working in an organisation that is committed to offering the best services and opportunities to both our clients and our team, you will also have access to the following benefits:
Diverse role and opportunity to grow your skills and values continued professional learning – we are professional services after all!
Interstate retreats and company events
Modern, bright workplaces with state-of-the-art technology
Employee Assistance Program
Paid Community Service Leave
The Opportunity
Are you passionate about technology and love being the go-to person for solving IT challenges? We’re looking for a proactive IT Support professional to join our growing team and play a hands-on role in supporting our people and systems as Kelly+Partners continues to scale.
What You’ll Be Doing
As the first point of contact for internal IT support, you’ll deliver a positive experience while keeping our systems running smoothly. Your responsibilities will include:
Acting as the frontline contact for all internal IT support requests
Logging, managing, and resolving tickets within our service management system in line with SLAs
Owning and escalating issues with external service providers and vendors
Supporting employee onboarding and offboarding processes
Assisting with change management and the rollout of new technologies
Managing user access across core business applications
Maintaining IT documentation, procedures, and the operating environment
Supporting incident, problem, asset, and configuration management processes
Overseeing IT assets from procurement through to secure disposal
Coordinating hardware refresh cycles and equipment rollouts
Assisting with acquisitions and system integrations
Preparing quotations and coordinating IT equipment procurement with approval
Monitoring and reporting on service levels within your remit
About You
You’re organised, communicative, and comfortable juggling multiple priorities in a fast-paced environment. You take pride in providing great service and enjoy troubleshooting technical issues from start to finish.
You’ll bring:
A degree/diploma in Computer Science or similar
Proven experience in a hands-on IT support role
Experience with accounting software (desirable)
A valid Australian Driver’s Licence
Strong experience using ITSM/ticketing systems
Practical knowledge of user administration and data networks
The ability to understand, document, and resolve complex IT requests
Familiarity with ITIL principles
Excellent written and verbal communication skills
If you’re passionate about troubleshooting issues, keeping systems running smoothly, and making tech work seamlessly for people, we want to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The IT Support position is now open for candidates interested in the Event Management Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.