Job Description
Job Overview:
We are seeking an experienced and proactive IT Support Lead to oversee daily IT support operations, ensure high-quality service delivery, and lead a team of support engineers. The ideal candidate will manage incidents, resolve technical issues, and implement best practices to enhance user satisfaction and system uptime.
Key Responsibilities:
· Lead and mentor the IT support team to ensure timely and effective resolution of IT issues (hardware, software, network, and systems).
· Monitor and manage IT service desk tickets, prioritizing and escalating as needed.
· Develop and enforce support processes, SLAs, and documentation standards.
· Coordinate with infrastructure, security, and application teams for issue resolution and project support.
· Conduct root cause analysis for recurring problems and recommend long-term solutions.
· Maintain inventory of IT assets and ensure compliance with IT policies and procedures.
· Provide reporting and analytics on ticket trends, team performance, and user feedback.
· Support onboarding/offboarding processes and ensure timely provisioning/de-provisioning of access and equipment.
Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or a related field.
· Strong technical knowledge of Windows/Mac OS, Active Directory, O365, networking, and remote support tools.
· Proven leadership and team management experience in a fast-paced IT support environment.
· Excellent communication, problem-solving, and customer service skills.
· ITIL certification (preferred).
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹700,000.00 per year
Benefits:
Health insurance
Leave encashment
Provident Fund
Application Question(s):
Saturday working is must as and when required
In this role travelling will be there, if comfortable then only apply
Education:
Bachelor's (Preferred)
Experience:
Total: 6 years (Required)
Language:
English (Required)
Willingness to travel:
50% (Required)
Work Location: In person
We are seeking an experienced and proactive IT Support Lead to oversee daily IT support operations, ensure high-quality service delivery, and lead a team of support engineers. The ideal candidate will manage incidents, resolve technical issues, and implement best practices to enhance user satisfaction and system uptime.
Key Responsibilities:
· Lead and mentor the IT support team to ensure timely and effective resolution of IT issues (hardware, software, network, and systems).
· Monitor and manage IT service desk tickets, prioritizing and escalating as needed.
· Develop and enforce support processes, SLAs, and documentation standards.
· Coordinate with infrastructure, security, and application teams for issue resolution and project support.
· Conduct root cause analysis for recurring problems and recommend long-term solutions.
· Maintain inventory of IT assets and ensure compliance with IT policies and procedures.
· Provide reporting and analytics on ticket trends, team performance, and user feedback.
· Support onboarding/offboarding processes and ensure timely provisioning/de-provisioning of access and equipment.
Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or a related field.
· Strong technical knowledge of Windows/Mac OS, Active Directory, O365, networking, and remote support tools.
· Proven leadership and team management experience in a fast-paced IT support environment.
· Excellent communication, problem-solving, and customer service skills.
· ITIL certification (preferred).
Job Types: Full-time, Permanent
Pay: ₹200,000.00 - ₹700,000.00 per year
Benefits:
Health insurance
Leave encashment
Provident Fund
Application Question(s):
Saturday working is must as and when required
In this role travelling will be there, if comfortable then only apply
Education:
Bachelor's (Preferred)
Experience:
Total: 6 years (Required)
Language:
English (Required)
Willingness to travel:
50% (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.