Job Description
Position: IT & AV Support Technician
Location:
Auckland, New Zealand
systemsGo is seeking an IT Support Technician to be part of a team based in Auckland at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
Provide Level 2 and Level 3 desktop support at client’s office
Provide helpdesk and remote support for IT and AV equipment
Complete project tasks as instructed by the client
Occasional after-hours work with appropriate compensation
Requirements:
Pro-active, customer focused, and comfortable dealing with end users directly
Able to describe issues clearly to end users and client management, and report on results effectively
2+ years experience in IT helpdesk role or technical support role
Comfortable working in a team
Microsoft MCP certification preferred
Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
Experience with AV systems and providing meeting support
Experience with helpdesk ticketing systems including ServiceNow
Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About systemsGo
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.
In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.
Location:
Auckland, New Zealand
systemsGo is seeking an IT Support Technician to be part of a team based in Auckland at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
Provide Level 2 and Level 3 desktop support at client’s office
Provide helpdesk and remote support for IT and AV equipment
Complete project tasks as instructed by the client
Occasional after-hours work with appropriate compensation
Requirements:
Pro-active, customer focused, and comfortable dealing with end users directly
Able to describe issues clearly to end users and client management, and report on results effectively
2+ years experience in IT helpdesk role or technical support role
Comfortable working in a team
Microsoft MCP certification preferred
Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
Experience with AV systems and providing meeting support
Experience with helpdesk ticketing systems including ServiceNow
Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About systemsGo
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.
In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.