Job Description
About the Role
We are seeking a hands-on IT Support Engineer to join our growing MSP team. This role is ideal for someone who enjoys troubleshooting, working directly with users, and handling both Tier 1 and Tier 2 escalations. The right candidate is customer-focused, technically curious, and motivated to continue growing their technical skillset through certifications and real-world experience.
Key Responsibilities
• Provide Tier 1 and Tier 2 technical support for end users across multiple client environments
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve escalated service tickets in a timely manner
• Support Microsoft 365 environments, including user administration and troubleshooting
• Administer and support Azure and Active Directory (on-prem and hybrid environments)
• Utilize ConnectWise for ticketing, documentation, and workflow management
• Perform workstation setup, configuration, and deployments
• Assist with system maintenance, patching, and monitoring
• Document solutions, processes, and client environments
• Collaborate with senior engineers on complex escalations
Required Qualifications
• Experience supporting Tier 1 and Tier 2 IT issues in an MSP or multi-client environment
• Hands-on experience with ConnectWise (Manage, Automate, or related tools)
• Strong knowledge of Microsoft environments (Windows 10/11, Microsoft 365)
• Experience with Azure administration and services
• Experience with Active Directory (user management, group policies, permissions)
• Solid troubleshooting skills across desktop, network, and application issues
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tickets simultaneously
Preferred Qualifications
• CompTIA A+, Network+, or similar certifications
• Microsoft certifications (MS-900, AZ-900, etc.)
• Experience with RMM tools and remote support platforms
• Basic networking knowledge (DNS, DHCP, VPNs)
What We’re Looking For
• Certifications are a plus, but a strong desire to obtain certifications is required
• Self-starter with a proactive approach to learning
• Strong documentation habits
• Team player who enjoys working in a fast-paced MSP environment
Why Join Us
• Opportunity to work across diverse client environments
• Career growth and certification support
• Collaborative team environment
• Exposure to modern cloud technologies
If you're looking to grow your IT career and gain experience across a wide range of technologies, we'd love to hear from you.
We are seeking a hands-on IT Support Engineer to join our growing MSP team. This role is ideal for someone who enjoys troubleshooting, working directly with users, and handling both Tier 1 and Tier 2 escalations. The right candidate is customer-focused, technically curious, and motivated to continue growing their technical skillset through certifications and real-world experience.
Key Responsibilities
• Provide Tier 1 and Tier 2 technical support for end users across multiple client environments
• Troubleshoot hardware, software, and network-related issues
• Manage and resolve escalated service tickets in a timely manner
• Support Microsoft 365 environments, including user administration and troubleshooting
• Administer and support Azure and Active Directory (on-prem and hybrid environments)
• Utilize ConnectWise for ticketing, documentation, and workflow management
• Perform workstation setup, configuration, and deployments
• Assist with system maintenance, patching, and monitoring
• Document solutions, processes, and client environments
• Collaborate with senior engineers on complex escalations
Required Qualifications
• Experience supporting Tier 1 and Tier 2 IT issues in an MSP or multi-client environment
• Hands-on experience with ConnectWise (Manage, Automate, or related tools)
• Strong knowledge of Microsoft environments (Windows 10/11, Microsoft 365)
• Experience with Azure administration and services
• Experience with Active Directory (user management, group policies, permissions)
• Solid troubleshooting skills across desktop, network, and application issues
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tickets simultaneously
Preferred Qualifications
• CompTIA A+, Network+, or similar certifications
• Microsoft certifications (MS-900, AZ-900, etc.)
• Experience with RMM tools and remote support platforms
• Basic networking knowledge (DNS, DHCP, VPNs)
What We’re Looking For
• Certifications are a plus, but a strong desire to obtain certifications is required
• Self-starter with a proactive approach to learning
• Strong documentation habits
• Team player who enjoys working in a fast-paced MSP environment
Why Join Us
• Opportunity to work across diverse client environments
• Career growth and certification support
• Collaborative team environment
• Exposure to modern cloud technologies
If you're looking to grow your IT career and gain experience across a wide range of technologies, we'd love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Engineer L2 position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.