IT Support Engineer (Level II)
Benefits
Pulled from the full job description
Health insurance
Paid time off
Full job description
We’re looking for a driven, tech-savvy problem-solver to join our growing IT team in NYC! If you love working with cutting-edge tools, enjoy solving technical puzzles, and want to level up your career, this is the role for you.
You’ll be supporting a fast-paced team, managing modern devices and security tools, and automating processes to make IT run smarter. This isn’t just another “reset my password” job, you’ll get hands-on experience with the tools and technologies shaping IT today, while building skills that will set you apart in the industry.
What You’ll Do
Provide Level II support for hardware, software, and networking issues, keeping our clients productive and happy.
Manage and configure devices with Jamf, Intune, and Autopilot.
Write PowerShell scripts and automate everyday IT processes.
Keep systems secure with device compliance and conditional access policies.
Deploy and image desktops efficiently for new hires and refresh cycles.
Use RMM tools to proactively monitor and manage endpoints.
Support and maintain cybersecurity platforms like CrowdStrike, SentinelOne, and Cylance.
Administer Office 365 and Google Workspace accounts and services.
Work closely with our IT team to streamline operations and improve user experience.
What We’re Looking For
2–4 years of hands-on IT support experience (Level II or equivalent).
Solid skills with Jamf, Intune, Autopilot, and scripting (PowerShell).
Understanding of modern IT security, device compliance, and conditional access.
Experience with imaging, deployments, and automation.
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
Experience with Office 365 and Google Workspace admin.
A proactive, can-do attitude with strong troubleshooting skills.
Hunger to learn—we’ll give you the tools, training, and opportunities to grow fast.
Why You’ll Love Working Here
Work with modern IT tools (Jamf, Intune, automation, advanced security).
Collaborate with a supportive and talented team.
Gain real-world experience that can lead to senior engineering or systems admin roles.
Be part of a growing company where your work has a direct impact.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
Health insurance
Paid time off
Work Location: In person