Job Description
Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipments, essential Teleperformance software, anti-virus and managed desktop tools. Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department. Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets. Host conference bridges for Internal and external Change Request that will need representation from IT. Performs other related duties and assignments as required and as assigned by supervisor or manager The IT Request Management Specialist is responsible for providing first level assistance to clients and end-users on a wide range of computer and communications issues, ensuring that all service requests and incidents reported to are responded and resolved in an efficient and customer focused manner, adhering to Information Technology Infrastructures Library (ITIL) best practices
💡 Quick Summary
Seeking a career-building opportunity? The It support Executive Fresher can also apply JOB AVAILABLE position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.