IT Support Specialist 3

About the Team/Role We essentially need someone from a system administration and/or system operation and/or production support and/or Application Support Specialist background. The IT Support Specialist performs the following major tasks: To ensure that all fuel and gift card processing requirements are completed in a timely and efficient manner. To provide first & second level IT application support for all WEX AU business users, including PC support where the End User Support team is not available and where agreed. Ensure all monitoring during business hours and a/hours are met. To meet all SLA requirements, complete all assigned tasks within the agreed deadlines set with the team leader and or business projects. To become an SME of AU applications/service assigned in AU; cross-training, documentation, monitoring and support are all part of the day to day role. To minimize production failures ensure peers are able to support the services from 1st level / 2nd level perspective. Ensure a level of maintenance is carried out on all QA/UAT environments for both fuel and gift card business. (User Access, monitoring of application and services are to name a few). Comfortable with shift work (working AU time from 3AM-12PM) How you’ll make an impact The scheduling, monitoring and successful completion of all fuel & prepaid system processes, including billing process, production & distribution of billing & customer reports. Generation & distribution of any Adhoc customer reports – from both business lines. Responsible for the archival process, including ensuring that data is sent to off-site storage and retrieved as necessary as well as critical system backup monitoring. First and Second Level support on all AU applications, escalation to 3rd level where necessary, and management of issues until resolved. Track learnings, update procedures and policy to eliminate repetition. Running the daily run sheet and its tasks successfully, Maintenance of the daily production schedule and monthly support roster. Responsible for the development and management of small assignments. Maintenance of all production policy and procedure manuals. Training of new and ongoing development of production support officers. Responsible for yearly testing of DR procedures where assigned. Rostered twenty-four-hour support of critical systems (as defined by IT Systems Operations) Raising, tracking and clearly updating tickets with all findings and sufficient completion note is mandatory. Experience you’ll bring A degree or better in computing (essential) Experience in production support (essential) Unix (preferred) Intermediate level of Microsoft Access & Excel (essential) Intermediate to Advance level of Microsoft SQL scripting and understanding of SSRS/SSIS packages (essential) Knowledge of networking and support (preferred) Knowledge of system administration: Logons and passwords (preferred) Excellent written and verbal skills and ability to liaise effectively across the business. Ability to prioritize multiple tasks. Strong focus on delivery deadlines. Ability to work flexible hours depending upon production roster. Strong levels of Problem solving Skills (essential) WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, ****** orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications