Job Description
The Desktop Engineer is part of a team of IT professionals who provide in-house technical hardware and software support for over 1000 associates nationwide across over 30 locations. This position has technical knowledge, customer service and documentation/communication skills. The qualified candidate actively seeks out ways to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
Responsibilities
Technical Duties
Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements
Monitor and troubleshoot daily system event logs across core infrastructure
Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems
Participate in efforts to develop and execute testing, training and documentation
Configure, test, and maintain Powershell scripts (programming)
Program automation tools to reduce manual processes.
Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability
Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc.
Deploy hardware and software utilizing InTune
Maintain user accounts, access privileges and security using Active Directory
Customer Service
Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests
Proactively reduce incidents by analyzing documented resolutions
Documentation/Communication
Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Communicate company IT policies and standards
Alert management to emerging trends in incidents
Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy
Position Requirements
Formal Education & Certifications
College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience
ITIL Certification preferred
Knowledge & Experience
Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)
Skills in desktop and VDI configuration and troubleshooting
Experience with Microsoft Server and Active Directory
Working understanding of SFTP, VPN, RDP/VDI and SCOM
Basic knowledge of current network hardware, protocols, and standards required
Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL
Adobe Creative Suite
VMWare vSphere and Horizon
iOS and Android
Support automation with Python coding
Qualifications & Characteristics
The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
Willingness and demonstrated ability to learn new career skills
Ability to collaborate well with both internal groups and external partners and thrive in an agile environment
Work Environment
40-hour on-site work week
Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks.
Ability to be on your feet working throughout the office for the majority of your workday
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs
Ability to travel occasionally and go to remote sites to handle support issues
Valid driver’s license
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or veteran status.
Responsibilities
Technical Duties
Assist with identifying and implementing operational improvements, enhancements, and system customizations that meet business requirements
Monitor and troubleshoot daily system event logs across core infrastructure
Liaise with infrastructure and/or software engineering teams to restore service and/or identify and correct core problems
Participate in efforts to develop and execute testing, training and documentation
Configure, test, and maintain Powershell scripts (programming)
Program automation tools to reduce manual processes.
Participate in service desk duties supporting Mansfield Energy with an emphasis on usability, quality, performance and maintainability
Hands on configuration and customization in multiple platforms including the ability to develop, maintain, create, and improve workflows, procedures, etc.
Deploy hardware and software utilizing InTune
Maintain user accounts, access privileges and security using Active Directory
Customer Service
Provide after-hours and weekend on-call support (off-hours support), as assigned, on a rotating basis
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/problems/requests
Proactively reduce incidents by analyzing documented resolutions
Documentation/Communication
Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Communicate company IT policies and standards
Alert management to emerging trends in incidents
Maintain a current knowledge of emerging products, services, protocols, and standards in support of Mansfield Energy
Position Requirements
Formal Education & Certifications
College diploma or university degree in the field of computer science and/or 1 plus years of equivalent IT experience
ITIL Certification preferred
Knowledge & Experience
Intermediate level knowledge in Microsoft Windows and Microsoft Office Suite (msi and O365)
Skills in desktop and VDI configuration and troubleshooting
Experience with Microsoft Server and Active Directory
Working understanding of SFTP, VPN, RDP/VDI and SCOM
Basic knowledge of current network hardware, protocols, and standards required
Microsoft products including, Sway, Teams, OneDrive for Business, Visio, SharePoint, Azure, Exchange, Dynamics, Intune, ADFS, Power BI and SQL
Adobe Creative Suite
VMWare vSphere and Horizon
iOS and Android
Support automation with Python coding
Qualifications & Characteristics
The ideal candidate is passionate about their craft, preferably having an interest in learning new technologies, practices and techniques
Strong listening and communication skills (written and verbal), including the ability to communicate effectively with non-technical customers
Willingness and demonstrated ability to learn new career skills
Ability to collaborate well with both internal groups and external partners and thrive in an agile environment
Work Environment
40-hour on-site work week
Provide after-hours and weekend on-call support for high-priority issues for one week at a time every three weeks.
Ability to be on your feet working throughout the office for the majority of your workday
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals 60lbs
Ability to travel occasionally and go to remote sites to handle support issues
Valid driver’s license
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability or veteran status.
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Technician / Desktop Engineer- job post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.