Job Description
Full job description
Be a part of our mission
Where Ability Meets Opportunity
At EmployAbilities, it is our mission to provide specialized services to individuals with disabilities or barriers to employment by creating opportunities for skill development, education, and employment.
We envision an inclusive society where all people are valued, respected, and have the opportunity to work to their full potential.
Since 1974, we have served people with disabilities, barriers to employment, and employers, and acted as a voice of community advocacy. Experience and passion have fueled our leadership in developing programs, services, and resources that increase the economic participation and empowerment of people with disabilities and individuals with barriers to employment. Our services are not about entitlement or compromise, but inclusion and opportunity.
Position
EmployAbilities is currently filling an IT Support Technician
Agency Values and Leadership
· Model and promote the Agency values of compassion, collaboration, innovation, integrity, and inclusiveness.
Responsibilities
Set up and maintain workstations, printers, and phones (approximately 150 computers)
Provide remote support to external staff
Support clients during classroom instruction
Install updates for Java, Adobe etc., office, windows on all workstations
Troubleshoot software, hardware, and network related problems
Responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems
Test new software
Make sure software available is appropriate for clients and staff
Ensure the anti-virus software is installed, kept up to date and working properly on all computer stations
Set up and maintain user e-mail accounts
Provide troubleshooting resolution and updating/upgrading of software and hardware
Maintain staff and client’s computer peripheral equipment, as requested
Keep a log of all technical faults (Support log)
Liaise with external suppliers for the repair of equipment under warranty or maintenance
Provide troubleshooting resolution and updating/upgrading of hardware to customers
Assist with and provide support/troubleshooting for server hardware
Network Management
Check the network back-up daily for maintenance
Set up, maintain and remove user network accounts where appropriate
Carry out routine network maintenance tasks
Maintain IT stock and document the number of computers in each location throughout EmployAbilities
Competencies, Skills & Attributes
The IT Support Technician will provide IT support to EmployAbilities staff and clients to ensure all IT equipment across the province is meeting the needs of the programs and services offered. Provides technical assistance to end users, ensuring that computer systems, hardware, and software function efficiently. Troubleshoot issues, install systems, and support day-to-day IT operations.
Personal Qualities
Be able to work independently on his/her own initiative
Demonstrate practical knowledge and problem-solving strategies
Have high quality inter-personal skills
Keep abreast of new developments in software and hardware
Your Qualifications:
Successful completion of a Computing Science program from a recognized institution
3-5 years of experience
Clear criminal record check
Why Join the Team
We offer an exciting and challenging work environment, as well as a company culture that values_ collaboration, innovation, inclusion, compassion,and integrity_.
We provide an inclusive workplace with a highly engaged team that collaborates, supports, recognizes, and celebrates each others’ differences.
In addition to a competitive salary, we offer a comprehensive benefits package with RRSP matching, a professional development allowance, fifteen (15) paid personal days, telework as appropriate, and many additional perks.
What Our Employees Have to Say
“I love my job and seeing how big of a difference we can make in people’s lives. I also am really thankful to have coworkers that genuinely care about one another and support each other.”
“Not only does EmployAbilities have good values, it demonstrates those values to clients and staff. It is the best environment that I have worked in, where my input is valued and all people are respected. EmployAbilities walks the talk.”
“I am finally doing what I have always wanted to do as a career. I love the fact I am helping change people’s lives one person at a time.”
“I love EmployAbilities, I've been here a long time because I still get excited when I tell people about EmployAbilities. I feel awesome about the work we do.”
How to Apply
Please submit your complete resume and cover letter to: [email protected]. In the subject line, indicate IT support technician position.
The deadline for submission is May 5, 2026. Salary for the position is $55,000-$60,000 depending on qualifications and experience.
The position is a full-time permanent position based out of Edmonton.
EmployAbilities is an equal opportunity employer, and we are committed to increasing diversity and inclusion in our workforce and in our organizational practices. We encourage candidates of all backgrounds and experiences to apply.
If you require accommodations at any time during the recruitment phase include that information in your application.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
Casual dress
Dental care
On-site gym
On-site parking
Work Location: In person
Be a part of our mission
Where Ability Meets Opportunity
At EmployAbilities, it is our mission to provide specialized services to individuals with disabilities or barriers to employment by creating opportunities for skill development, education, and employment.
We envision an inclusive society where all people are valued, respected, and have the opportunity to work to their full potential.
Since 1974, we have served people with disabilities, barriers to employment, and employers, and acted as a voice of community advocacy. Experience and passion have fueled our leadership in developing programs, services, and resources that increase the economic participation and empowerment of people with disabilities and individuals with barriers to employment. Our services are not about entitlement or compromise, but inclusion and opportunity.
Position
EmployAbilities is currently filling an IT Support Technician
Agency Values and Leadership
· Model and promote the Agency values of compassion, collaboration, innovation, integrity, and inclusiveness.
Responsibilities
Set up and maintain workstations, printers, and phones (approximately 150 computers)
Provide remote support to external staff
Support clients during classroom instruction
Install updates for Java, Adobe etc., office, windows on all workstations
Troubleshoot software, hardware, and network related problems
Responsible for general maintenance of defined computer equipment and for the resolution of identified technical problems
Test new software
Make sure software available is appropriate for clients and staff
Ensure the anti-virus software is installed, kept up to date and working properly on all computer stations
Set up and maintain user e-mail accounts
Provide troubleshooting resolution and updating/upgrading of software and hardware
Maintain staff and client’s computer peripheral equipment, as requested
Keep a log of all technical faults (Support log)
Liaise with external suppliers for the repair of equipment under warranty or maintenance
Provide troubleshooting resolution and updating/upgrading of hardware to customers
Assist with and provide support/troubleshooting for server hardware
Network Management
Check the network back-up daily for maintenance
Set up, maintain and remove user network accounts where appropriate
Carry out routine network maintenance tasks
Maintain IT stock and document the number of computers in each location throughout EmployAbilities
Competencies, Skills & Attributes
The IT Support Technician will provide IT support to EmployAbilities staff and clients to ensure all IT equipment across the province is meeting the needs of the programs and services offered. Provides technical assistance to end users, ensuring that computer systems, hardware, and software function efficiently. Troubleshoot issues, install systems, and support day-to-day IT operations.
Personal Qualities
Be able to work independently on his/her own initiative
Demonstrate practical knowledge and problem-solving strategies
Have high quality inter-personal skills
Keep abreast of new developments in software and hardware
Your Qualifications:
Successful completion of a Computing Science program from a recognized institution
3-5 years of experience
Clear criminal record check
Why Join the Team
We offer an exciting and challenging work environment, as well as a company culture that values_ collaboration, innovation, inclusion, compassion,and integrity_.
We provide an inclusive workplace with a highly engaged team that collaborates, supports, recognizes, and celebrates each others’ differences.
In addition to a competitive salary, we offer a comprehensive benefits package with RRSP matching, a professional development allowance, fifteen (15) paid personal days, telework as appropriate, and many additional perks.
What Our Employees Have to Say
“I love my job and seeing how big of a difference we can make in people’s lives. I also am really thankful to have coworkers that genuinely care about one another and support each other.”
“Not only does EmployAbilities have good values, it demonstrates those values to clients and staff. It is the best environment that I have worked in, where my input is valued and all people are respected. EmployAbilities walks the talk.”
“I am finally doing what I have always wanted to do as a career. I love the fact I am helping change people’s lives one person at a time.”
“I love EmployAbilities, I've been here a long time because I still get excited when I tell people about EmployAbilities. I feel awesome about the work we do.”
How to Apply
Please submit your complete resume and cover letter to: [email protected]. In the subject line, indicate IT support technician position.
The deadline for submission is May 5, 2026. Salary for the position is $55,000-$60,000 depending on qualifications and experience.
The position is a full-time permanent position based out of Edmonton.
EmployAbilities is an equal opportunity employer, and we are committed to increasing diversity and inclusion in our workforce and in our organizational practices. We encourage candidates of all backgrounds and experiences to apply.
If you require accommodations at any time during the recruitment phase include that information in your application.
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
Casual dress
Dental care
On-site gym
On-site parking
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The IT Support Technician position is now open for candidates interested in the Back Office Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
