1. Resolve a range of IT support requests from basic to moderate complexity and escalate as necessary.

2. Deploy and support software and hardware systems – troubleshoot and resolve issues.

3. Support a variety of IT-related systems.

4. Provide excellent customer service using a wide variety of communication skills.

5. Practice absolute confidentiality and unquestionable ethics.

6. Follow work instructions and creates and maintains IT documentation as required.

7. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.

8. Understand. Create. Simplify.

9. Other duties as assigned.

Required Qualifications

Associate's degree or equivalent experience providing technical support or customer service

Basic knowledge of IT methods, practices, procedures, and policies

Excellent customer service commitment

Strong writing, documentation, and speaking skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Background check results satisfactory to SEL

Negative drug test result(s)

Preferred Qualifications

Technical background and knowledge of manufacturing and/or engineering processes

Ability to meet Motor Vehicle Report Qualification Standards of SEL

Physical Requirements
Must be able to lift and carry 40 pounds

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world