Customer Service Executive - Job Duties (International Voice Process US and UK) :

· Responsible for Taking inbound calls from customers in US and UK

· Learn and practice on existing and new products offered

· Thoroughly Learn functions of software and products offered to customers

· Speak with clients globally primarily from USA through: Chat, Phone & Email

· Co-ordinate with other departments to resolve customer queries and fulfil needs

· Complete all assigned customer tickets timely and ensure customer satisfaction

· Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel

Benefits: Night Shift Allowance, Meal Allowance, Transport Allowance, Overtime, Performance Bonus, Paid Leaves