Job Description
Company Overview
Deutsche Bank is a leading global bank with a presence in over 70 countries worldwide. Our mission is to deliver exceptional financial solutions to our clients while maintaining a strong commitment to sustainability and social responsibility.
Job Description
The Service Management Analyst role is responsible for ensuring the stability of applications used by business units within Deutsche Bank. This includes providing 2nd Level Application Support for various applications, including Automic job scheduler and automation engine.
Main Responsibilities
• Develop a good understanding of the activities required to execute Service Management functions
• Follow all guidelines and controls for relevant processes to ensure compliance and quality
• Undertake specific functions within relevant Service Management process as identified for the specific Service Management area
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress
Required Skills and Qualifications
• Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic
• Ability to drive automation and improve processes
• Excellent soft skills and teamwork capabilities
• Familiarity with ITIL processes and procedures
Benefits
We offer a comprehensive package of benefits to our employees, including:
• Best-in-class leave policy
• Gender-neutral parental leaves
• 100% reimbursement under childcare assistance benefit
• Sponsorship for industry-relevant certifications and education
• Employee Assistance Program for you and your family members
Deutsche Bank is a leading global bank with a presence in over 70 countries worldwide. Our mission is to deliver exceptional financial solutions to our clients while maintaining a strong commitment to sustainability and social responsibility.
Job Description
The Service Management Analyst role is responsible for ensuring the stability of applications used by business units within Deutsche Bank. This includes providing 2nd Level Application Support for various applications, including Automic job scheduler and automation engine.
Main Responsibilities
• Develop a good understanding of the activities required to execute Service Management functions
• Follow all guidelines and controls for relevant processes to ensure compliance and quality
• Undertake specific functions within relevant Service Management process as identified for the specific Service Management area
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress
Required Skills and Qualifications
• Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic
• Ability to drive automation and improve processes
• Excellent soft skills and teamwork capabilities
• Familiarity with ITIL processes and procedures
Benefits
We offer a comprehensive package of benefits to our employees, including:
• Best-in-class leave policy
• Gender-neutral parental leaves
• 100% reimbursement under childcare assistance benefit
• Sponsorship for industry-relevant certifications and education
• Employee Assistance Program for you and your family members
💡 Quick Summary
Seeking a career-building opportunity? The ITIL Process Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
