ITOps Freshers|L01

The Entry-Level Helpdesk Tech will provide proactive and reactive services for Rightpoint’s Managed Services clients. The scope of work includes ticket management, triage, and basic technical support for end-user, application, infrastructure, and cloud resources. Proactive work includes project support, system administration, and maintenance. The Service Desk Tech will join the Managed Services IT Operations/NOC team that provides 24x7 support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks. Prioritization of work and time management is crucial. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality. Training will be provided. Responsibilities Provide front-line remote support for incoming requests and manage these requests in the Help Desk ticketing system throughout the ticket life cycle as they progress towards resolution. Provide professional, remote (from the RP office) support in a fast-paced environment. Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications. Identification of recurring problems and working with the team to identify the root cause. Own and contribute to the Knowledgebase. Conduct scheduled maintenance, patching, and deployments. Take part in the pager rotation to provide support coverage during non-business hours. At times, participate in support coverage during non-business hours and/or provide additional coverage as needed Work in rotational shifts This is a billable role with utilization targets Collaborate with team and other shift team members, provide updates on findings. Other responsibilities as assigned Job Description: Basic knowledge of Web Application Web Servers, Web Technologies. Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems. Exposure to Cloud Technologies Microsoft Azure, O365, AWS, GCP. Exposure to monitoring and log analytic tools such as New Relic, ELK stack is a plus. Excellent verbal and written communication skills. This is an end-user facing role and will require daily communication over the phone and via written communication (email updates/ticket updates). Ability to troubleshoot and resolve application and system issues. Exceptional documentation skills and attention to detail for documentation (processes/procedures, environment diagrams, Benefits and Perks at Rightpoint 30 Paid leaves Public Holidays Casual and open office environment Flexible Work Schedule Family medical insurance Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. Continuous Training, Certifications, and Learning Opportunities