Job Description
Executive Level 1, Ongoing
$115,443 - $125,832 + 15.4% super
Melbourne
Within the Data and Digital Group, the Service Management & Performance Team is responsible for leading the Service Management Capability and maturing of the ITIL based processes that support Enterprise Service Management across the Bureau.
It is also responsible for the development, support, and maintenance of the Bureau's Enterprise Service Management (ESM) system- currently Cherwell provided by Ivanti.
This is utilised across the Bureau of Meteorology for management of all technology incidents and requests, and other ITIL aligned processes required to manage the technology environment within the Bureau. The team takes an end-to-end view of user support and adheres to ITIL best practice for service management.
Based at the Bureau's Melbourne Office, this role with other team members is crucial in leading the Service management capability uplift work currently underway and managing the Bureau's New ESM (Enterprise Service Management) system Neurons.
The ITSM Capability Lead are expected to lead the maturing and uplift of key ITIL process capability areas including but not limited to Service catalogue, Configuration management, Knowledge management, and Service level management. You will have excellent experience in dealing with internal colleagues and senior leaders, providing expertise, guidance, and practical process knowledge in the ITIL based service management capability uplift.
The appointee will be expected to participate in the development, implementation and continuous improvement of the Bureau's service management capability. A strong record of service management experience in developing ITIL processes and their successful implementation along with excellent communication and organisational skills of a high order are required. The appointee will need to have excellent written and verbal communication skills to liaise with internal colleagues, support teams, vendors and management. The ability to produce and then present ITIL Service management artefacts is also greatly desired.
Based at the Bureau’s Melbourne Office, working collaboratively within a team environment is essential, as team members collectively support ongoing initiatives and contribute to the successful implementation and management of the Bureau’s new Enterprise Service Management (ESM) platform, Neurons, and will report to the ITSM Manager, working closely with all groups of Bureau.
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$115,443 - $125,832 + 15.4% super
Melbourne
Within the Data and Digital Group, the Service Management & Performance Team is responsible for leading the Service Management Capability and maturing of the ITIL based processes that support Enterprise Service Management across the Bureau.
It is also responsible for the development, support, and maintenance of the Bureau's Enterprise Service Management (ESM) system- currently Cherwell provided by Ivanti.
This is utilised across the Bureau of Meteorology for management of all technology incidents and requests, and other ITIL aligned processes required to manage the technology environment within the Bureau. The team takes an end-to-end view of user support and adheres to ITIL best practice for service management.
Based at the Bureau's Melbourne Office, this role with other team members is crucial in leading the Service management capability uplift work currently underway and managing the Bureau's New ESM (Enterprise Service Management) system Neurons.
The ITSM Capability Lead are expected to lead the maturing and uplift of key ITIL process capability areas including but not limited to Service catalogue, Configuration management, Knowledge management, and Service level management. You will have excellent experience in dealing with internal colleagues and senior leaders, providing expertise, guidance, and practical process knowledge in the ITIL based service management capability uplift.
The appointee will be expected to participate in the development, implementation and continuous improvement of the Bureau's service management capability. A strong record of service management experience in developing ITIL processes and their successful implementation along with excellent communication and organisational skills of a high order are required. The appointee will need to have excellent written and verbal communication skills to liaise with internal colleagues, support teams, vendors and management. The ability to produce and then present ITIL Service management artefacts is also greatly desired.
Based at the Bureau’s Melbourne Office, working collaboratively within a team environment is essential, as team members collectively support ongoing initiatives and contribute to the successful implementation and management of the Bureau’s new Enterprise Service Management (ESM) platform, Neurons, and will report to the ITSM Manager, working closely with all groups of Bureau.
How to register:
If you have not registered with our online application system, you can create an account by clicking the ''Begin'' button.
Forgotten Your Login Details? click here and follow the steps.
Preview Application Form Opens in new window
💡 Quick Summary
Seeking a career-building opportunity? The ITSM Capability Lead position is now open for candidates interested in the Helper Jobs sector. This role in Victoria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
