Job Description
Candidate should be willing to relocate to Manila, Philippines once onboarded.
IMPORTANT - PLEASE READ: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.
Job Description:
A subject matter expert in Technical Support and team management
Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
Makes sure that services are delivered to meet customer business needs and expectations
Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
Applies quality processes in performing the tasks
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
Effective written and oral English communication skills
Good Analytical Thinking Skills
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, ****** orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job Type: Full-time
Pay: ₹66,000.00 - ₹132,000.00 per month
Benefits:
Health insurance
Life insurance
Schedule:
Day shift
Evening shift
Fixed shift
Monday to Friday
Morning shift
Night shift
Rotational shift
Weekend availability
Weekend only
Supplemental pay types:
Overtime pay
Performance bonus
Yearly bonus
IMPORTANT - PLEASE READ: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.
Job Description:
A subject matter expert in Technical Support and team management
Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
Makes sure that services are delivered to meet customer business needs and expectations
Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
Applies quality processes in performing the tasks
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
Effective written and oral English communication skills
Good Analytical Thinking Skills
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, ****** orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job Type: Full-time
Pay: ₹66,000.00 - ₹132,000.00 per month
Benefits:
Health insurance
Life insurance
Schedule:
Day shift
Evening shift
Fixed shift
Monday to Friday
Morning shift
Night shift
Rotational shift
Weekend availability
Weekend only
Supplemental pay types:
Overtime pay
Performance bonus
Yearly bonus
💡 Quick Summary
Seeking a career-building opportunity? The Japanese Speaking Bilingual Developers | MANILA| PHILIPPINES position is now open for candidates interested in the Software Developer Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
