jaya international • Bengaluru, Karnataka • via Shine

Working effectively in a fast-paced environment

• UK Shift

• Using assigned software and tools to manage customer interactions and data

• Adhering to company policies and procedures

• Maintaining a professional and courteous demeanor at all times

• Providing information about products

• Answering customer questions

• Handling inbound and outbound calls

• Answering customer inquiries and resolving issues.

• Providing accurate and timely information to customers

• Troubleshooting problems and guiding customers through solutions

• Maintaining records of customer interactions

• Escalating unresolved issues to the appropriate department