Customer Service Representative

Job Description

Eligibility Criteria

• Educational Qualification: Graduates/ Undergraduates from a Recognized Board or University as determined by IndiGo.

• If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

• Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

• Airport Operations Experience Preferred.

• No Visible Tattoo marks/ body art

• Age: 18 to 27 Years

• Interviewed Candidates can reapply after 6 months

Requirement

• Mandatory Requirements:

• For Customer Service – Good Communication, Pleasing Personality

• For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

• For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

• Preferable Requirement:

• For Customer Service – Well versed in Customer Dealing

• For Security – BASIC AVSEC, Screener, NCC Background

• For Ramp – Load & Trim License, 12th Science Background

About the company – Airport Hospitality

Designation – Reservations Associate

Experience – Freshers from Hospitality background (Airport/Hotels/Restaurants)

Location – Indira Gandhi International Airport – T3

Basic Requirements –

• Excellent Communication Skills

• Preferably from Hospitality Background ( Airlines/Airport/Hotels/Restaurants)

• Bachelors Degree in similar field

• Willing to join immediately

• Holds prior experience in reservations department

• People’s person

Key Responsibilities-

• Dealing with guests over call and responding to them on emails

• Taking and inputting reservations into the reservations systems

• Responsible for receiving and processing reservations through calls, Email and Website.

• Ensure accurate booking information

• Actively up-sell and cross-sell the products and services

• Effective communication with the clients.

• A friendly attitude is required for the ideal candidate to deal with the clients with professionalism.

• Introducing our services to potential clients and making sure that their needs are getting fulfilled. ‘