Job Description
Full job description
Join us as a Journey Developer in Financial Health and Support
This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
What you'll do
As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.
Day-to-day, you’ll be:
Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
Making empowered decisions to deliver the prioritised digital journey backlog
Join us as a Journey Developer in Financial Health and Support
This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future
What you'll do
As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.
Day-to-day, you’ll be:
Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
Making empowered decisions to deliver the prioritised digital journey backlog
💡 Quick Summary
Seeking a career-building opportunity? The Journey Developer position is now open for candidates interested in the Bank Jobs sector. This role in Manchester offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
