Journey Developer

Full job description

Join us as a Journey Developer in Financial Health and Support

This role is a chance to help deliver on our ambitions to build and run the digital bank of the future

You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience

It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future

What you'll do

As our Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.

Day-to-day, you’ll be:

Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly

Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes

Managing incidents effectively and looking for opportunities to increase resilience within the customer journey

Making empowered decisions to deliver the prioritised digital journey backlog